Eligibility Specialist 1

Savista•Chicago, IL

2d•Onsite

About The Position

Savista’s Eligibility Specialist I helps uninsured and underinsured patients access financial assistance for medical care. The role conducts eligibility assessments, guides patients through applications for government and charity-funded programs, and supports compliance with healthcare regulations. The specialist meets with patients in person, including bedside, and provides compassionate guidance while coordinating with hospital staff and government agencies. This is an onsite, hourly, full-time position at Resurrection Medical Center in Chicago, with limited support for nearby hospitals as needed for vacancy coverage. The schedule is 40 hours per week, with a shift available Tuesday through Friday from 10:00 a.m. to 6:30 p.m. and Saturday from 8:00 a.m. to 4:30 p.m.; flexibility is required to meet business needs.

Requirements

High school diploma or GED.
At least 1 year of experience in a customer-facing role; healthcare or financial counseling experience is preferred.
Flexibility to support nearby hospital locations within the assigned market area for vacancy coverage as needed.
Strong organizational skills and the ability to manage multiple priorities while maintaining accuracy and attention to detail.
Excellent verbal and written communication skills, including the ability to explain complex information clearly and empathetically.
Ability to identify solutions to patients’ financial challenges by applying program knowledge.
Ability to work in a fast-paced environment with changing priorities and patient needs.
Demonstrated care for patients’ needs and concerns and ability to build trust and rapport.
Ability to work effectively with colleagues, hospital staff, and external agencies.
Ability to ensure documentation is accurate, complete, and submitted on time.
Reliable transportation and a valid driver’s license.

Nice To Haves

Proficiency in English and Spanish, Arabic, or Polish.
Experience in healthcare revenue cycle, financial counseling, or insurance verification.
Familiarity with state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability.
Knowledge of medical terminology and healthcare accounts receivable processes.

Responsibilities

Meet with patients in person, including bedside visits, to assess financial assistance eligibility and explain available programs.
Facilitate applications for Medicaid, Medicare, Disability, and hospital charity care, ensuring accurate documentation is submitted promptly.
Coordinate with patients, hospital staff, and government agencies to establish eligibility, secure funding, and resolve coverage issues.
Manage a high caseload, prioritize work to meet deadlines, and follow up on pending applications.
Communicate financial obligations, funding options, and program details empathetically and professionally.
Maintain accurate and confidential records in compliance with HIPAA and organizational policies.
Meet productivity and quality metrics that support financial counseling objectives.
Use multiple systems and databases to gather, track, and report patient data.
Provide vacancy coverage at nearby hospital locations as needed.
Complete special projects as assigned.