Eligibility Specialist 1 (PART TIME)

Savista•UF Health Durbin Park, FL

10d•$20 - $21•Onsite

About The Position

Savista is hiring a part-time Eligibility Specialist 1 to help patients access financial assistance programs and navigate healthcare coverage. The role meets with patients and families, including in person at the bedside, to assess eligibility and guide them through applications for Medicaid, Medicare, disability, and hospital charity care. The specialist also conducts phone outreach, helps patients complete screenings and documentation, and works with hospital staff and government agencies to secure coverage and resolve eligibility issues. The position requires managing a high caseload, following up on pending applications, meeting deadlines and quality expectations, and explaining financial responsibilities and assistance options with clarity and empathy. The specialist maintains accurate, confidential records in accordance with HIPAA and organizational policies, uses multiple systems to track and report patient information, and may provide limited staffing coverage at nearby hospital locations or travel locally as operational needs require. The schedule is Monday through Friday, 8:00 a.m. to noon, with a flexible start time. The primary location is UF Health Durbin Park in St. John’s, Florida; additional work may be performed at UF Health St. John’s in St. Augustine, Florida.

Requirements

High school diploma or GED.
At least 1 year of experience in a customer-facing role.
Basic knowledge of state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability.
Strong organizational skills and ability to manage multiple priorities accurately and with attention to detail.
Ability to navigate multiple software systems, applications, and platforms simultaneously.
Ability to explain complex information clearly and empathetically.
Comfort working in a fast-paced environment with changing priorities.
Genuine concern for patients’ needs and ability to establish rapport through empathetic communication.
Dependable, solution-oriented approach and ability to collaborate effectively with patients, hospital partners, and internal teams.
Reliable transportation and a valid driver’s license.
Ability to travel locally occasionally based on operational needs.

Nice To Haves

Experience in financial counseling, healthcare, social services, or similar environments.

Responsibilities

Meet with patients in person at bedside to assess eligibility for financial assistance programs.
Contact patients by phone to encourage cooperation and support completion of required screenings and documentation.
Guide patients through applications for Medicaid, Medicare, disability, and hospital charity care, ensuring accurate and timely documentation.
Act as a liaison among patients, hospital staff, and government agencies to secure coverage and resolve eligibility issues.
Manage a high caseload by prioritizing tasks, following up on pending applications, meeting deadlines, and meeting productivity and quality expectations.
Explain financial responsibilities and assistance options clearly and empathetically.
Maintain accurate and confidential records in compliance with HIPAA and organizational policies.
Use multiple systems and tools to document, track, and report patient information.
Provide limited staffing coverage at nearby hospital locations as needed.
Complete special projects as assigned.

Benefits

Medical, dental, and vision coverage.
HSA and FSA accounts.
Short-term and long-term disability insurance, accident insurance, hospital indemnity insurance, critical illness insurance, life insurance, supplemental insurance, spouse and dependent life insurance, pet insurance, and legal insurance.
401(k) with company match and company HSA contributions.
Access to certified financial planners.
Paid time off; full-time colleagues receive 17 days, with increases based on tenure.
Nine paid holidays.
40 hours of paid volunteer time each year through the Heart & Soul program.
Premium LinkedIn Learning access and the SOAR development program.
Free Calm Premium subscription.
Colleague Assistance Program (EAP), including access to licensed professional counselors and work/life resources.
Employee discounts through Perk Spot, discounted cell-phone plans through Previ, and home/auto insurance discounts.