Eligibility Specialist 1

Savista•Jacksonville, FL

9d•Onsite

About The Position

The Eligibility Specialist 1 advocates for patients by assessing their eligibility for financial assistance and helping them navigate applications for Medicaid, Medicare, disability, and hospital charity care. The specialist meets with patients in person, including at bedside, and contacts patients by phone to support screenings and completion of required documentation. The role serves as a liaison among patients, hospital staff, and government agencies to secure coverage and resolve eligibility issues. The specialist manages a high caseload, prioritizes follow-ups and deadlines, and meets productivity and quality expectations. They explain financial responsibilities and assistance options with clarity and empathy, maintain accurate and confidential records in compliance with HIPAA and organizational policies, and use multiple systems to document, track, and report patient information. The position may also provide limited staffing coverage at nearby hospital locations and complete special projects as assigned. This is a full-time, non-exempt position at UF Health Jacksonville in Jacksonville, Florida. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with flexibility required to meet business needs. Occasional local travel may be required based on operational needs.

Requirements

High school diploma or GED.
At least 1 year of experience in a customer-facing role.
Basic knowledge of state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability.
Strong organizational skills and the ability to manage multiple priorities while maintaining accuracy and attention to detail.
Ability to navigate multiple software systems, applications, and platforms simultaneously.
Ability to explain complex information clearly and empathetically.
Comfort working in a fast-paced environment with changing priorities.
Genuine care for patients’ needs and concerns, with the ability to establish rapport through empathetic communication.
Dependable, solution-oriented approach and ability to collaborate effectively with patients, hospital partners, internal teams, and colleagues.
Reliable transportation and a valid driver’s license.
Ability to travel locally occasionally based on operational needs.

Nice To Haves

Experience in financial counseling, healthcare, social services, or similar environments is preferred.

Responsibilities

Meet with patients in person, including at bedside, to assess eligibility for financial assistance programs.
Contact patients by phone to encourage cooperation and support completion of screenings and documentation.
Guide patients through applications for Medicaid, Medicare, disability, and hospital charity care, ensuring accurate and timely submission of documentation.
Build relationships and act as a liaison among patients, hospital staff, and government agencies to secure coverage and resolve eligibility issues.
Manage a high caseload by prioritizing tasks, following up on pending applications, meeting deadlines, and adhering to productivity and quality expectations.
Explain financial responsibilities and assistance options clearly and empathetically.
Maintain accurate, confidential records in compliance with HIPAA and organizational policies.
Use multiple systems and tools to document, track, and report patient information.
Provide limited staffing coverage at nearby hospital locations as needed.
Complete special projects as assigned.

Benefits

Medical, dental, and vision benefits.
HSA and FSA accounts, including company HSA contributions.
Short-term and long-term disability insurance.
Accident, hospital indemnity, and critical illness insurance.
Life insurance, supplemental insurance, spouse and dependent life insurance, pet insurance, and legal insurance.
401(k) with company match.
Access to certified financial planners.
17 days of PTO for full-time colleagues, with increases based on tenure.
Nine paid holidays.
40 hours of paid volunteer time each year through the Heart & Soul program.
Premium LinkedIn Learning access and the SOAR development program.
Free Calm Premium subscription.
Colleague Assistance Program (EAP) with access to licensed professional counselors and work/life resources.
Employee discounts through Perk Spot, discounted cell-phone plans through Previ, and home/auto insurance discounts.