Eligibility Specialist 1
About The Position
Savista is hiring a full-time Eligibility Specialist 1 to help patients access financial assistance programs and navigate eligibility applications. The specialist meets with patients and families, including in person at bedside, to assess eligibility, explain available options and financial responsibilities, and support applications for Medicaid, Medicare, disability, and hospital charity care. The role requires empathetic patient communication, coordination with hospital staff and government agencies, and accurate, confidential documentation. The specialist manages a high caseload, follows up on pending applications, meets deadlines and productivity and quality expectations, and uses multiple systems to document, track, and report patient information. The role is based at UF Health Jacksonville in Jacksonville, Florida, with occasional local travel and limited staffing coverage at nearby hospital locations as operational needs require. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with flexibility required to meet business needs.
Requirements
- High school diploma or GED.
- At least 1 year of experience in a customer-facing role.
- Basic knowledge of state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability.
- Strong organizational skills, including the ability to manage multiple priorities while maintaining accuracy and attention to detail.
- Ability to efficiently manage and navigate multiple software systems, applications, and platforms simultaneously.
- Ability to explain complex information clearly and empathetically.
- Comfort working in a fast-paced environment with changing priorities.
- Ability to establish rapport with patients through empathetic communication and a genuine concern for their needs.
- Dependable, solution-oriented approach and ability to collaborate effectively with patients, hospital partners, and internal colleagues.
- Reliable transportation and a valid driver's license.
- Ability to travel locally occasionally based on operational needs.
Nice To Haves
- Customer-facing experience in financial counseling, healthcare, social services, or similar environments.
Responsibilities
- Meet with patients in person at bedside and assess eligibility for financial assistance programs.
- Conduct phone outreach to encourage patient cooperation and support completion of screenings and required documentation.
- Guide patients through applications for Medicaid, Medicare, disability, and hospital charity care, ensuring accurate and timely submission of documents.
- Build relationships and act as a liaison among patients, hospital staff, and government agencies to secure coverage and resolve eligibility issues.
- Manage a high caseload, prioritize tasks, follow up on pending applications, meet deadlines, and adhere to productivity and quality expectations.
- Explain financial responsibilities and assistance options clearly and empathetically.
- Maintain accurate and confidential records in compliance with HIPAA and organizational policies.
- Use multiple systems and tools to document, track, and report patient information.
- Provide limited staffing coverage at nearby hospital locations as needed.
- Complete special projects as assigned.
Benefits
- Medical, dental, and vision benefits.
- Health Savings Account (HSA) and Flexible Spending Account (FSA).
- Short-term and long-term disability insurance.
- Accident, hospital indemnity, and critical illness insurance.
- Life insurance, supplemental insurance, spouse and dependent life insurance, pet insurance, and legal insurance.
- 401(k) with company match and company HSA contributions.
- Access to certified financial planners.
- 17 days of PTO for full-time colleagues, with increases based on tenure.
- Nine paid holidays and 40 hours of paid volunteer time each year through the Heart & Soul program.
- Premium LinkedIn Learning access and the SOAR development program.
- Free Calm Premium subscription and access to the Colleague Assistance Program (EAP), including licensed professional counselors and work/life resources.
- Employee discounts through Perk Spot, discounted cell-phone plans through Previ, and home and auto insurance discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
