Eligibility Screener (St Joseph- Phoenix)

GetixHealth•Phoenix, AZ

7d•Onsite

About The Position

The Eligibility Screener works inside a local hospital, helping patients identify and apply for third-party resources, including state assistance, that may help with medical bills. The role screens patients or their representatives for potential eligibility, explains program requirements and application and verification processes, and maintains communication with patients throughout the eligibility process. The screener coordinates with hospital personnel and governmental agencies, gathers and forwards requested records, follows up on special requests and account adjustments, and documents patient information and work activity in designated systems. Work must follow company policies, client expectations, eligibility program standards, and applicable federal and state regulations. The position is based in a hospital office environment and includes visiting patient rooms. Compensation is $20–$21 per hour, with eligibility for a quarterly bonus. The stated schedule is Monday through Friday, 8:00 a.m.–5:00 p.m., with rotating weekends.

Requirements

High school diploma, GED certificate, or equivalent in relevant work experience desired.
Willingness and ability to work inside a hospital, including visiting hospital rooms to complete tasks.
Must be fully vaccinated, including COVID-19 vaccine and booster, have a current flu shot, and complete drug screening.
Proficient personal computer skills, including Microsoft Office.
Ability to maintain the highest level of confidentiality.
Excellent interpersonal, written, and oral communication skills.
Ability to work in a team-oriented environment and a multitasked environment.
Ability to prioritize and organize work.
Ability to adapt to a flexible schedule.
Ability to lift and/or move 20 pounds with or without accommodation; heavy walking is required.

Nice To Haves

Previous healthcare coverage or eligibility experience preferred.
Bilingual Spanish is a plus.

Responsibilities

Maintain work activity and processes to support timely certification for eligibility programs.
Retrieve and forward requested records and information, including medical records, insurance policy information, remittance advice, and itemized statements.
Analyze, distribute, and follow up on special requests and adjustments with hospital personnel.
Communicate proactively with patients or their representatives throughout the eligibility process and provide account progress updates.
Screen patients and/or patient representatives to determine potential eligibility for third-party resources.
Communicate daily with physicians, case managers, social workers, and hospital business office staff to answer questions and address issues.
Educate patients and their representatives about eligibility requirements, application processes, and verification requirements for applicable programs.
Maintain professional relationships with patients and governmental agencies to support cooperation and compliance.
Document pertinent patient information and work activity in the systems required by company policies and procedures.
Process accounts according to eligibility program standards, client expectations, and applicable federal and state regulations.
Understand and comply with policies, procedures, and regulations related to job duties.
Perform other duties as assigned by management.