Eligibility Screener (Northridge, CA)
About The Position
The Eligibility Screener works in an office environment within a local hospital, helping patients identify and apply for third-party resources, including state aid, to assist with medical bills. The role screens patients for potential program eligibility and supports them throughout application, verification, and certification processes. It involves coordination with patients and their representatives, physicians, case managers, hospital staff, and agencies, while maintaining accurate documentation and compliance with applicable program standards and company policies. The position is based in Northridge, California. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with rotating weekends. Compensation is $24–$25 per hour, with eligibility for a quarterly bonus. Bilingual Spanish skills are preferred. The position requires working inside a hospital, including visiting patient rooms; the posting specifies vaccination, flu-shot, and drug-screening requirements for this work.
Requirements
- High school diploma, GED certificate, or equivalent relevant work experience is desired.
- Proficient personal computer skills, including Microsoft Office.
- Ability to maintain the highest level of confidentiality.
- Excellent interpersonal, written, and oral communication skills.
- Willingness and ability to work inside a hospital, including visiting patient rooms to complete tasks.
- Ability to work in a team-oriented environment.
- Ability to work in a multitasked environment.
- Ability to prioritize and organize work.
- Ability to adapt to a flexible schedule.
- Hospital work requires being fully vaccinated, including COVID-19 vaccine and booster, having a current flu shot, and completing drug screening.
- Ability to lift and/or move 20 pounds with or without accommodation; heavy walking is required.
Nice To Haves
- Previous healthcare coverage or eligibility experience.
- Bilingual Spanish skills.
Responsibilities
- Meet work standards and establish processes to ensure timely certification for eligibility programs.
- Retrieve and provide requested records, including medical and insurance information, to relevant parties.
- Manage special requests and follow-ups with hospital staff.
- Maintain proactive communication with patients or representatives throughout the eligibility process.
- Screen patients for potential eligibility for third-party resources.
- Collaborate with physicians, case managers, and hospital staff to address questions and resolve issues.
- Educate patients on eligibility requirements, applications, and verification processes.
- Foster professional relationships with patients and agencies to ensure compliance.
- Document patient information and activities according to company policies.
- Ensure account processing complies with program standards and regulations.
- Adhere to relevant policies and procedures.
- Perform additional duties as assigned by management.
Benefits
- Medical, dental, and vision plans.
- Company-paid Basic Life and AD&D insurance.
- Short-term and long-term disability coverage, with the option to purchase additional voluntary Life and AD&D benefits.
- 401(k) plan eligibility beginning on the first day of the quarter following three months of continuous employment, with a company match.
- Paid time off accrual beginning on the first day of employment.
- Flexible benefit options.
- Quarterly bonus eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
