Eligibility & Family Services Lead - Northwest

Tri-Valley Opportunity Council•Crookston, MN

About The Position

The Eligibility & Family Services Lead develops, supports, monitors, and strengthens eligibility, identification and recruitment, family partnership, family support, and community services at Head Start service locations within a multi-service area. The Lead assists the Family & Community Services Manager in planning and implementing eligibility and family services systems and provides resources, training, technical assistance, coaching, mentoring, and monitoring support to local staff. The role supports compliance with federal, state, professional, and program standards; accurate eligibility determinations and enrollment; effective family engagement and partnerships; and access to appropriate resources and community supports. It also supports identification and recruitment, including migrant and seasonal program services, and collaborates with schools, centers, LEAs, community agencies, and other partners to identify and respond to children’s and families’ needs. The Lead develops community partnerships and resource networks, coordinates recruitment and enrollment activities, supports parent involvement and family partnerships, and helps ensure services and communications are culturally and linguistically appropriate. The role provides staff and parent training, technical assistance, coaching, mentoring, monitoring, and evaluation; reviews program data and documentation; and recommends improvements to strengthen consistency and service quality across locations. The position requires obtaining First Aid and CPR certification within 90 days of hire and maintaining certification during employment.

Requirements

Bachelor’s degree or four years of equivalent experience in human services, community services, social work, business management, or a related field.
One year of experience working with people of various cultures and situations.
One year of experience facilitating adult learning with professional and non-professional staff and clients, parents, or guardians.
Excellent verbal and written interpersonal and communication skills.
Comfort working with computers and willingness and ability to learn program-specific systems.
Proof of a valid driver’s license and current vehicle insurance coverage.
Obtain the program-offered Family Service Credential within eighteen months.
Obtain First Aid and CPR certification within 90 days of hire and maintain it during employment.

Responsibilities

Identify and use appropriate resources to enhance services for children and families, and establish and maintain relationships with public and private community agencies and professional groups.
Develop communication systems and opportunities that connect staff and families with community groups, learning and volunteer opportunities, and available resources.
Promote awareness of Head Start, Early Head Start, Migrant & Seasonal Head Start, and other applicable program services and benefits.
Define and coordinate recruitment areas and maps, maintain knowledge of migrant patterns and related changes, and communicate needs and recommendations to management.
Identify, recruit, and support enrollment of eligible children and families in applicable child and family programs.
Apply eligibility, selection, enrollment, and recruitment guidelines consistently; determine eligibility; ensure forms and documentation are accurate and timely; and complete final checks of eligibility records.
Assign, track, and follow up on MSIX Move Notifications and Data Requests, as applicable.
Contact growers, employers, agencies, schools, LEAs, and other partners to support identification and recruitment, and coordinate recruitment procedures and outreach with program staff.
Assist centers with parent involvement, engagement, and family partnership activities, including parent meetings and family goal setting.
Support planning, implementation, and evaluation of parent involvement, fatherhood/male involvement, parent education, family support, and social service goals and activities.
Promote culturally and linguistically appropriate services, communication in families’ preferred languages, and the use of skilled interpreters when needed.
Consult with parents and staff on family engagement, support strategies, child and family transitions, needs assessment, referrals, and social services.
Monitor Family and Community Services and related data in ChildPlus for accuracy, completeness, currency, and appropriate documentation.
Coordinate, review, and provide staff training on eligibility, family services, parent engagement, and other assigned subjects; provide technical assistance, coaching, mentoring, and professional development support.
Observe and document compliance and progress toward program goals; review documentation and site performance; provide feedback and recommendations; and analyze data to identify trends and improvement opportunities.
Share relevant program data and findings with the Family & Community Services Manager and promote consistent practices across service locations.
Train and support assigned staff, assist supervisors with performance feedback and professional development, reinforce expectations for a respectful and safe work environment, and help staff build effective relationships with families.
Manage multiple projects and commitments while ensuring deadlines and quality expectations are met.
Obtain First Aid and CPR certification within 90 days of hire and maintain the certification during employment.