Eligibility Assistant - Receptionist

DFR•Columbus, IN

5d•Onsite

About The Position

The Eligibility Assistant provides general office support to case workers and clients applying for or receiving public assistance through the FSSA / Division of Family Resources (DFR). This front desk role interacts directly with the public, clients, office staff, and other state personnel. It helps collect paperwork, process or “push” applications, and assist clients with public assistance programs including TANF, SNAP, and Medicaid. The position is located in Columbus, Indiana, and is described as a long-term opportunity with potential for promotion. The schedule is Monday through Friday, 8:00 AM to 4:30 PM, for 37.5 hours per week, at $15.00 per hour.

Requirements

Desire to help others.
Strong customer service background.
Ability to maintain confidentiality.
Ability to handle conflict calmly.
Reliable and dependable in the workplace.
Ability to multitask.
Proven job stability.
High school diploma or equivalent.
Clean criminal background.

Nice To Haves

Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office staff.

Responsibilities

Welcome on-site visitors and determine the nature of their business.
Review client information for accuracy.
Assist clients with computer applications.
Schedule client appointments.
Scan documents into client case files.
Maintain fax machines and copier functions.
Answer and direct incoming calls.
Maintain daily activity reports.
Deliver outstanding customer service to clients.
Collect paperwork, process or “push” applications, and assist clients applying for or receiving public assistance.