Eligibility Assistant - Receptionist

DFR • Indianapolis, IN

13d • Onsite

About The Position

This position is located in Indianapolis, Indiana, and supports the FSSA / Division of Family Resources (DFR). The Eligibility Assistant provides general office support to case workers and assists clients applying for or receiving public assistance, including TANF, SNAP, and Medicaid. As front desk staff, the role interacts directly with the public, clients, office staff, and other state personnel, helping collect paperwork, process applications, and complete administrative tasks.

Knowledge Services is a certified woman-owned professional services organization established in 1994 and headquartered in Indianapolis, with more than 1,500 employees. The company provides managed service programs, employer-of-record and payrolling services, recruitment, and staffing services. It describes its guiding pillars as Knowledge, Integrity, Innovation, and Service, and emphasizes opportunities for growth and promotion.

This is a long-term position with a stated schedule of Monday through Friday, 8:00 AM to 4:30 PM, totaling 37.5 hours per week. The wage is $15.00 per hour. The posting also mentions paid time off and benefits.

Requirements

• Desire to help others.
• Strong customer service background.
• Ability to maintain confidentiality.
• Ability to handle conflict calmly.
• Reliable and dependable in the workplace.
• Ability to multitask.
• Proven job stability.
• High school diploma or equivalent.
• Clean criminal background.

Nice To Haves

• Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office worker.

Responsibilities

• Welcome on-site visitors and determine the nature of their business.
• Review client information for accuracy.
• Assist with computer applications.
• Schedule client appointments.
• Scan documents into client case files.
• Maintain fax machines and copier functions.
• Answer and direct incoming calls.
• Maintain daily activity reports.
• Provide outstanding customer service to clients.
• Help collect paperwork and process applications for public assistance.

Benefits

• Paid time off.
• Benefits.
• Potential for promotion.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED