Eligibility Assistant - Receptionist

Knowledge Services•Jeffersonville, IN

2d•Onsite

About The Position

The Eligibility Assistant provides general office support and assistance to case workers and clients applying for or receiving public assistance through the FSSA / Division of Family Resources (DFR). The role is front-desk-facing and interacts with the general public, clients, office staff, and other state personnel. DFR determines eligibility for programs including TANF, SNAP, and Medicaid. The position is located in Jeffersonville, Indiana, and is described as a long-term opportunity with potential for promotion. The role includes welcoming visitors, helping clients with paperwork and applications, and carrying out administrative tasks. The schedule is Monday through Friday, 8:00 AM to 4:30 PM, for 37.5 hours per week. Pay is $15.00 per hour, with paid time off and benefits.

Requirements

Desire to help others.
Strong customer service background.
Ability to maintain confidentiality.
Ability to handle conflict in a calm manner.
Reliable and dependable in the workplace.
Ability to multitask.
Proven job stability.
High school diploma or equivalent.
Clean criminal background.

Nice To Haves

Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office staff.

Responsibilities

Welcome on-site visitors and determine the nature of their business.
Review client information for accuracy.
Assist with computer applications.
Schedule client appointments.
Scan documents into client case files.
Maintain fax machines and copier functions.
Answer and direct incoming calls.
Maintain daily activity reports.
Deliver outstanding customer service to clients.
Help collect paperwork, process or “push” applications, and assist clients applying for or receiving public assistance.