Eligibility Assistant - Receptionist

Knowledge Services • Columbus, IN

4d • Onsite

About The Position

The Eligibility Assistant provides general office support and assistance to case workers and clients applying for public assistance through the FSSA / Division of Family Resources (DFR). The role is front desk-facing and involves interacting with the public, clients, office staff, and other state personnel. DFR determines eligibility for applicants and recipients of TANF cash assistance, SNAP, and Medicaid; Eligibility Assistants help collect paperwork, process applications, and assist clients with administrative tasks. This position is located in Columbus, Indiana, and is described as a long-term opportunity with potential for promotion.

Requirements

• Desire to help others.
• Strong customer service background.
• Ability to maintain confidentiality.
• Ability to handle conflict calmly.
• Reliable and dependable in the workplace.
• Ability to multitask.
• Proven job stability.
• High school diploma or equivalent.
• Clean criminal background.

Nice To Haves

• Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office staff.

Responsibilities

• Welcome on-site visitors and determine the nature of their business.
• Review client information for accuracy.
• Assist with computer applications.
• Schedule client appointments.
• Scan documents into client case files.
• Maintain fax machines and copier functions.
• Answer and direct incoming calls.
• Maintain daily activity reports.
• Deliver outstanding customer service to clients.

Benefits

• Paid time off
• Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED