Eligibility Assistant - Receptionist

DFR • Angola, IN

10d • Onsite

About The Position

This position is located in Angola, Indiana, and provides general office support and assistance to case workers and clients applying for or receiving public assistance through the FSSA / Division of Family Resources (DFR). The role serves as a front-desk contact for the general public, clients, office staff, and other state personnel. DFR programs include TANF cash assistance, SNAP, and Medicaid. Eligibility Assistants help collect paperwork, process applications, and support clients with administrative tasks.

This is a long-term position offering the opportunity to make an immediate impact in the community, with potential for promotion. The schedule is Monday through Friday, 8:00 AM to 4:30 PM, for a 37.5-hour work week. The wage is $14.00 per hour.

Requirements

• Desire to help others.
• Strong customer service background.
• Ability to maintain confidentiality.
• Ability to handle conflict calmly.
• Reliable and dependable in the workplace.
• Ability to multitask.
• Proven job stability.
• High school diploma or equivalent.
• Clean criminal background.

Nice To Haves

• Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office employee.

Responsibilities

• Welcome on-site visitors and determine the nature of their business.
• Review client information for accuracy.
• Assist clients with computer applications.
• Schedule client appointments.
• Scan documents into client case files.
• Maintain fax machines and copier functions.
• Answer and direct incoming calls.
• Maintain daily activity reports.
• Deliver outstanding customer service to clients.
• Help collect paperwork and process applications for public assistance.

Benefits

• Paid time off
• Benefits
• Potential for promotion

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED