Eligibility Assistant - Customer Service

DFR • Indianapolis, IN

13d • Onsite

About The Position

The Eligibility Assistant provides general office support to case workers and clients applying for or receiving public assistance through the FSSA / Division of Family Resources (DFR). The role is front-desk focused and involves interacting directly with the public, clients, office staff, and other state personnel. DFR programs include TANF (cash assistance), SNAP, and Medicaid. Eligibility Assistants help collect paperwork, process applications, assist clients, and perform other administrative tasks. This long-term position offers the opportunity to make an immediate impact in the community and may provide potential for promotion.

The position is located at 2620 Kessler Blvd. E. Dr., Suite 100, Indianapolis, Indiana 46220-2891. The schedule is Monday through Friday, 8:00 AM to 4:30 PM, for a 37.5-hour work week. The wage is $15.00 per hour, with paid time off and benefits.

Requirements

• Desire to help others.
• Strong customer service background.
• Ability to maintain confidentiality.
• Ability to handle conflict calmly.
• Reliable and dependable in the workplace.
• Ability to multitask.
• Proven job stability.
• High school diploma or equivalent.
• Clean criminal background.

Nice To Haves

• Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office staff.

Responsibilities

• Welcome on-site visitors and determine the nature of their business.
• Review client information for accuracy.
• Assist with computer applications.
• Schedule client appointments.
• Scan documents into client case files.
• Maintain fax machines and copier functions.
• Answer and direct incoming calls.
• Maintain daily activity reports.
• Provide outstanding customer service to all clients.
• Help collect paperwork and process applications for public assistance.

Benefits

• Paid time off
• Benefits
• Potential for promotion

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED