Eligibility Assistant - Customer Service

DFR • Fowler, IN

6d • Onsite

About The Position

The Eligibility Assistant provides general office support and assistance to case workers and clients applying for or receiving public assistance through the FSSA / Division of Family Resources (DFR). The role is front-desk focused, involves direct interaction with the general public, clients, office staff, and other state personnel, and supports programs including TANF, SNAP, and Medicaid. Duties include collecting paperwork, processing applications, and completing other administrative tasks. This is a long-term position with the potential for promotion and an opportunity to make an immediate impact in the community. The role is located in Fowler, Indiana, and has a 37.5-hour work week, Monday through Friday, 8:00 AM to 4:30 PM.

Requirements

• Desire to help others.
• Strong customer service background.
• Ability to maintain confidentiality.
• Ability to handle conflict calmly.
• Reliable and dependable in the workplace.
• Ability to multitask.
• Proven job stability.
• High school diploma or equivalent.
• Clean criminal background.

Nice To Haves

• Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office worker.

Responsibilities

• Welcome on-site visitors and determine the nature of their business.
• Review client information for accuracy.
• Assist clients with computer applications.
• Schedule client appointments.
• Scan documents into client case files.
• Maintain fax machine and copier functions.
• Answer and direct incoming calls.
• Maintain daily activity reports.
• Deliver outstanding customer service to clients.

Benefits

• Paid time off
• Benefits
• Potential for promotion

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED