Eligibility Assistant - Customer Service

Knowledge Services • East Chicago, IN

13d • Onsite

About The Position

Knowledge Services is hiring an Eligibility Assistant to provide general office support to case workers and assistance to clients applying for or receiving public assistance through the FSSA / Division of Family Resources (DFR). The role is front-facing and involves interacting with the general public, clients, office staff, and other state personnel. DFR determines eligibility for programs including TANF, SNAP, and Medicaid. Eligibility Assistants help collect paperwork, process applications, and complete other administrative tasks. This long-term position offers the opportunity to make an immediate impact in the community, with potential for promotion. The position is located in East Chicago, Indiana, and works 37.5 hours per week, Monday through Friday, 8:00 a.m. to 4:30 p.m. The wage is $15.00 per hour.

Requirements

• Desire to help others.
• Strong customer service background.
• Ability to maintain confidentiality.
• Ability to handle conflict calmly.
• Reliable and dependable in the workplace.
• Ability to multitask.
• Proven job stability.
• High school diploma or equivalent.
• Clean criminal background.

Nice To Haves

• Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office worker.

Responsibilities

• Welcome on-site visitors and determine the nature of their business.
• Review client information for accuracy.
• Assist with computer applications.
• Schedule client appointments.
• Scan documents into client case files.
• Maintain fax machines and copier functions.
• Answer and direct incoming calls.
• Maintain daily activity reports.
• Deliver outstanding customer service to clients.
• Help collect paperwork and process applications for public assistance.

Benefits

• Paid time off
• Benefits
• Potential for promotion

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED