Eligibility Assistant - Customer Service

DFR • Hammond, IN

17h • Onsite

About The Position

This position is located in Hammond, Indiana, and requires Spanish bilingual speaking ability. The Eligibility Assistant provides general office support and assistance to case workers and clients applying for public assistance through the FSSA / Division of Family Resources (DFR). The role provides customer service and interacts directly with the general public, clients, office staff, and other state personnel. DFR determines eligibility for people applying for or receiving TANF cash assistance, SNAP, and Medicaid. Eligibility Assistants work at the front desk, helping collect paperwork, process applications, assist clients, and perform other administrative tasks.

This is described as a long-term position offering an opportunity to make an immediate impact in the community, with potential for promotion. The schedule is 37.5 hours per week, Monday through Friday, 8:00 AM to 4:30 PM. The wage is $15.00 per hour. Paid time off and benefits are offered.

Requirements

• Bilingual Spanish-speaking ability.
• Desire to help others.
• Strong customer service background.
• Ability to maintain confidentiality.
• Ability to handle conflict calmly.
• Reliability and dependability in the workplace.
• Ability to multitask.
• Proven job stability.
• High school diploma or equivalent.
• Clean criminal background.

Nice To Haves

• Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office worker.

Responsibilities

• Welcome on-site visitors and determine the nature of their business.
• Review client information for accuracy.
• Assist clients with computer applications.
• Schedule client appointments.
• Scan documents into client case files.
• Maintain fax machines and copier functions.
• Answer and direct incoming calls.
• Maintain daily activity reports.
• Provide outstanding customer service to clients.

Benefits

• Paid time off
• Benefits
• Potential for promotion

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED