Electronic Funds Transfer Processor
About The Position
The Electronic Funds Transfer Processor reviews, researches, and accurately enters child support payments from non-custodial parents, employers, and intergovernmental agencies. The role researches and resolves payment issues for internal and external partners and supports the Employer Hotline by receiving, assessing, and responding to employer questions about access, resets, and payments. This is an onsite position at the Indiana Government Center in Indianapolis, Indiana. The position processes and researches payments through the Fairfax system, supports employers and county partners, and develops knowledge of the employer online payment system and its upcoming portal. The employee maintains knowledge of child support payment processing, related systems, policies, procedures, image storage, and applicable child support laws and income withholding statutes. The role may be utilized in a supervisory capacity based on agency needs. Other duties and responsibilities may be assigned.
Requirements
- Excellent customer service skills.
- Reliable and dependable, with an excellent attendance record.
- Hard-working and highly productive.
- Ability to maintain a high level of accuracy.
- Ability to make decisions, solve problems, and maintain confidentiality.
- Knowledge of basic to intermediate personal computer operations and Microsoft Office products.
- Ability to work independently and portray a professional image.
- Self-motivated and detail-oriented.
- Ability to meet deadlines.
- Flexible and able to work as a team player.
- Strong written and oral communication skills.
- Ability to follow direction.
- Ability to perform essential functions with or without reasonable accommodation.
Responsibilities
- Field calls from the EFT Employer Hotline and respond to emails from the unit email box, helping employers and county partners with EFT payment questions and issues.
- Process and research payments through the Fairfax system to support smooth processing through the state's child support system.
- Learn the existing employer online payment system and upcoming portal to assist callers and child support stakeholders.
- Gain and maintain knowledge of the legacy child support enforcement system (ISETS) and developing system modernization.
- Maintain knowledge of payment processing and applications to research payments through resolution.
- Maintain knowledge of policies and procedures for regular child support and annual support fee payment processing.
- Maintain knowledge of the image storage application for INSCCU images used in research.
- Apply child support laws and the income withholding statute.
- Work reports for payment resolution and possibly other areas.
Benefits
- Three medical plan options, including prescription coverage, and vision and dental plans
- Wellness Rewards Program with gift card rewards for completing wellness activities
- Health savings account with bi-weekly state contributions
- Deferred compensation 457(b) account with employer match
- Two fully funded pension plan options
- Leave policies, including paid New Parent Leave and Childbirth Recovery Leave for eligible mothers
- Paid community service leave
- Combined paid vacation, personal, and sick leave
- Paid holidays
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program with covered behavioral health visits
- Qualified employer for the Public Service Loan Forgiveness Program
- Free parking for most positions
- Free LinkedIn Learning access
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
