Electrical Warranty Coordinator

Strada Services Careers • Snellville, GA

1d • Onsite

About The Position

The Electric Warranty Coordinator will support warranty administrative functions for respective Warranty Managers, Service Supervisors, and Service Technicians. The EWC will be responsible for scheduling in-home service calls, dealing with builders regarding documentation, billing, and various duties assigned.

Requirements

• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• A working knowledge of Microsoft Office Suite, excel, word.
• Good analytical skills and ability to make sound judgments relative to inventory.
• Ability to work independently
• High school diploma or equivalent required
• Valid state Driver’s license.
• At least two years of work experience in related field and or Customer service.

Nice To Haves

• Knowledge in the construction industry preferred.
• Associate or bachelor’s degree preferred but not required.

Responsibilities

• Monitors and maintains the inbox when needed.
• Verifies validity of warranty requests prior to creating work orders and Scheduling in Bolt.
• Schedules verified work orders in Bolt / Service Titan systems.
• Set-up customers in Sage AR and in Bolt when required.
• Create jobs in Sage Job Cost and in Bolt when required.
• Schedule and assign warranty work, Coordinating with the service & RNC Supervisors when necessary and appropriate.
• Answer Incoming calls and responds to customer / builder needs and messages in a timely and professional manner.
• Call customers regarding external service requests to schedule appointments.
• Request approvals and documentation from builders.
• E-file and properly code / name documentation from builders.
• Coordinate with internal departments as needed when work become billable.
• Call customers regarding external warranty requests to schedule appointments.
• Requests Purchase Orders and documentation from builders; provide PO pricing to builders prior to scheduling service work.
• Requests WO’s for RNC warranty jobs to be completed.
• Performs other related duties as directed.

Benefits

• Competitive Pay Rates, paid EVERY Friday
• Opportunities for Advancement
• Paid Time Off (PTO) – Start accruing on Day 1!
• Comprehensive Benefits Package available 1st of the month after 30 days, including: Health, Dental, and Vision Insurance
• Employee Assistance Program (EAP)
• Life Insurance and AD&D
• Company-Paid Basic Life Insurance for ALL Employees
• Educational Assistance
• 401(k) after 90 days

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED