Electrical Service Manager

Hunt Electric Corporation•Duluth, MN

6d•Hybrid

About The Position

The Service Manager will lead our Service Department, ensuring exceptional service delivery and customer satisfaction. This role involves managing service technicians, coordinating service operations, and fostering strong client relationships to enhance the company’s reputation and growth.

Requirements

Bachelor’s degree in electrical engineering, Business Administration, or a related field preferred.
Minimum of 5 years of experience in a service or project management role within the electrical contracting industry.
Strong leadership and team management skills.
Excellent communication and customer service abilities.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency in service management software and tools.
In-depth knowledge of electrical systems and safety standards.

Responsibilities

Manage and mentor a team of service project managers, estimators and technicians. Provide training and conduct performance evaluations to ensure high-quality service.
Coordinate and oversee all service activities, ensuring efficient scheduling and timely completion of electrical service requests. Work with the internal Operation team to establish service accounts with completed projects.
Develop and maintain strong relationships with clients, addressing service inquiries and resolving issues to ensure customer satisfaction. Manage service estimator to ensure timely bids and efficient turnaround times on pricing.
Coordinate with BD & PreCon team to establish consistent presence in front of existing customers as well as tracking new opportunities.
Ensure all service work adheres to industry standards and safety regulations, maintaining high-quality outcomes.
Identify and implement improvements in service delivery processes to enhance efficiency and effectiveness.
Manage inventory of service parts and equipment, ensuring availability and cost control.
Manage quantity of Fleet (service trucks) and planning for future growth.
Prepare and present reports on service department performance, including metrics on response times, customer feedback, and financial outcomes. This includes labor projections and anticipating market trends to plan growth.

Benefits

100% employer-paid medical, dental, and vision insurance premiums for you and your family.
Cash benefit if you opt out of insurance.
401(k) match.
Profit sharing.
ESOP (Employee Stock Ownership Plan).
Annual discretionary bonus based on company performance and individual contributions.
3+ weeks PTO to start.
Paid holidays.
Sick time.
Flexible hybrid schedules for many positions.
Internal learning and development.
Multiple Employee Resource Groups.
Family-friendly work events.
Deep commitment to community volunteering.