Electrical Service Manager

DeBra-Kuempel•Cincinnati, OH

5d•Hybrid

About The Position

DeBra -Kuempel is seeking to fill an Electrical Service Manager position. The Electrical Service Manager is responsible for leading and managing the electrical service department for a union signatory electrical contractor. This role oversees day to day service operations, supervises union electrical personnel, ensures compliance with collective bargaining agreements, and delivers high quality, safe, and profitable electrical service work. The position requires strong technical expertise, leadership skills, customer relationship management, and a solid understanding of union work rules and safety standards.

Requirements

General Foreman, Journeyman or Master Electrician background preferred.
Extensive hands on experience in commercial or industrial electrical service work.
Prior supervisory or management experience in a union electrical environment strongly preferred.
Thorough understanding of: National Electrical Code (NEC)
OSHA safety standards
Union work rules and CBAs
Strong leadership, communication, and organizational skills.
Ability to manage multiple service jobs and priorities simultaneously.
Time management skills
Attention to detail for service documentation

Responsibilities

Plan, schedule, and manage electrical service work including troubleshooting, repairs, upgrades, and small projects.
Coordinate manpower, tools, materials, and equipment to meet job requirements and schedules.
Review daily service reports, work orders, and job costs to ensure accuracy and profitability.
Support estimating, pricing, and change orders for electrical service work.
Ensure all work complies with NEC, local codes, company standards, and customer specifications.
Supervise, mentor, and support union electricians, foremen, and apprentices.
Work in accordance with the applicable collective bargaining agreement (CBA), hiring hall procedures, and jurisdictional requirements.
Coordinate with union representatives as needed to maintain positive labor relations.
Ensure proper manpower levels, training, and skill alignment for service tasks.
Promote a culture of professionalism, accountability, and craftsmanship consistent with union standards
Enforce all company safety policies, OSHA regulations, and union safety requirements.
Lead safety meetings and ensure jobsite hazard assessments are completed.
Investigate incidents, near misses, and customer complaints, implementing corrective actions as necessary.
Promote continuous improvement in safety performance and training
Complete company directed annual safety training
Complete (4) monthly site safety visits
Serve as a primary point of contact for service customers and facility managers.
Build and maintain strong relationships with existing clients.
Respond to service requests, proposals, and emergency calls in a professional and timely manner.
Identify opportunities to expand service work, maintenance agreements, and repeat business.
Collaborate with estimating and leadership teams to grow the electrical service department.
Track service job costs, productivity, and departmental performance metrics.
Assist in budgeting, forecasting, and labor planning for the service department.
Ensure proper documentation including work orders, timesheets, permits, and close out paperwork.
Utilize service management or work order software effectively.