Service Manager (Electrical Contractor)

Feyen Zylstra•Nashville, TN

2d•Hybrid

About The Position

Feyen Zylstra is seeking an Account Manager / Service Manager for their Nashville office. This role is responsible for the overall direction, financial and risk management of large commercial and industrial electrical construction projects. The ideal candidate will be a technical leader with expertise in electrical systems, a problem-solver with strong prioritization and delegation skills, process-oriented with an understanding of risk mitigation, a results-driven individual focused on financial and customer satisfaction metrics, and a relationship builder adept at influencing others and resolving conflict. The company emphasizes safety, innovation, collaboration, and a positive impact on people's lives.

Requirements

Bachelor’s in construction management OR equivalent experience in electrical construction management with a High School diploma/GED.
10+ years’ experience in electrical/electrical service or electrical construction.
Experience in a customer-facing role.
Ability to understand industry codes, corporate practices, processes, and standards and their impact on project performance and customer satisfaction.
Superior verbal and written communication and interpersonal skills (tact, diplomacy, influence).
Strong knowledge of Bluebeam, Accubid, and MS Office Suite.
Ability to travel regionally to project sites.
Demonstrated organizational and project management skills.
Pass a pre-employment drug screen.

Responsibilities

Overall direction, financial and risk management of large commercial and industrial electrical construction projects.
Leverage expertise to find solutions to customer problems.
Pass expertise down to field teams, ensuring their development and project success.
Lead with safety.
Prioritize, delegate, assess risk, communicate, and multi-task.
Collaborate, direct, and get the job done when problems arise or emergencies occur.
Mitigate problems through proper use of processes, standards, and early risk assessment.
Measure progress and results, financial and otherwise.
Hold self accountable to meet goals and maintain customer satisfaction.
Connect strategies to outcomes and results.
Build and maintain relationships with GCs, subcontractors, vendors, and coworkers.
Be visible and accessible on job sites.
Confidently influence others and resolve conflict.
Treat others with respect, appreciate differences, collaborate, and communicate to prevent and avert problems.