Electrical Service Manager

Thrasher Electric•Jonesboro, GA

5d•Onsite

About The Position

At TE Certified, we build careers. As a trusted leader in HVAC, Plumbing, and Electrical services, we’re known for exceptional craftsmanship and customer care. Our culture is built on kindness, respect, and work-life balance. We invest in your growth, encourage innovation, and reward hard work with long-term stability and success. We are hiring for an Electrical Service Manager out of Jonesboro, GA location! This position requires someone with the knowledge and skill to successfully run and improve a residential electrical service department. Ideal candidates should have significant residential electrical service experience, excellent troubleshooting and training abilities, and a good understanding of the residential electrical service, sales, and install process. They should be able to run a service department and handle management-level responsibilities, including recruiting, training, coaching, and instructing electrical service technicians. Candidates should be comfortable fielding technical phone calls, handling difficult situations and demanding customers, and riding along and training new technicians. The role involves teaching technicians how to repair and service electrical systems, as well as training on customer service and sales. This position is well suited for a senior technician or manager with strong technical abilities and good management skills who lives in or near the Jonesboro area.

Requirements

Excellent knowledge of electrical service and excellent troubleshooting skills.
Significant experience in RESIDENTIAL ELECTRICAL SERVICE.
Live within 25 miles of Jonesboro, GA.
Drug-free with a clean background and driving record.
Be flexible, growth orientated and work well with others.
Be excited and passionate about Electrical.
Be willing to work Saturdays and off-hours as needed.
Be willing to train and hire new team members.
Be willing to multi-task and transition between field and office responsibilities.
Be willing to attend training and classes.
Have a prepared resume.

Nice To Haves

Management experience is not required but is strongly preferred.

Responsibilities

Run and improve a residential electrical service department.
Recruit, train, coach, and instruct electrical service technicians.
Field technical phone calls.
Handle difficult situations and demanding customers.
Ride along and train new technicians.
Teach technicians how to repair and service electrical systems.
Train technicians on customer service and sales.
Operate a first-class electrical service department within an established business.
Support and participate in other duties as assigned.