Electrical Service Manager

Crete United•South Easton, MA

16h

About The Position

Relco, a Crete United Company, is seeking an experienced Electrical Service Manager to oversee its commercial and residential service division across Massachusetts, Rhode Island, and Vermont. The role is based in South Easton, Massachusetts, and is responsible for leading service technicians and coordinating service operations. The salary is $100,000–$115,000 per year, depending on experience. A gas card and vehicle reimbursement are available when limited travel is needed.

Requirements

In-depth knowledge of commercial electrical systems, equipment, and maintenance practices.
Strong leadership and team-building skills, including the ability to motivate and inspire team members.
Excellent communication and interpersonal skills for interacting with clients, technicians, and other stakeholders.
Strong problem-solving and decision-making capabilities.
Proficiency with electrical software, scheduling tools, and computer applications.
Knowledge of safety regulations, codes, and compliance requirements.
Business acumen and a results-oriented mindset to achieve departmental goals and financial targets.
3–5 years of Electrical Service Manager experience.

Responsibilities

Supervise, mentor, and lead service technicians, including hiring, training, and conducting performance evaluations.
Ensure service work meets quality standards, industry best practices, and manufacturer specifications.
Build and maintain relationships with commercial clients, address their concerns, and ensure satisfaction.
Promote workplace safety and ensure compliance with safety regulations, laws, codes, and industry standards.
Manage inventory of service parts and supplies, maintaining adequate stock cost-effectively.
Plan, schedule, and dispatch service calls to allocate resources efficiently and respond to client requests in a timely manner.
Manage the on-call rotation and ensure technicians are prepared for their rotations.
Work with the Sales team to gather on-site information, answer technical questions, and coordinate approaches for replacement projects.
Grow the business by selling maintenance contracts and service accounts.
Stay current with industry trends, technologies, and regulations, and provide training opportunities for technicians.
Identify and implement process improvements to streamline service operations and enhance customer satisfaction.