Electrical Service Department Coordinator

Dixie Electric, Plumbing, Air and Doors • Opelika, AL

1d

About The Position

Dixie Electric, Plumbing & Air is seeking a motivated, highly organized, and customer-focused Electrical Service Department Coordinator to join its growing team in Opelika, Alabama. The coordinator will help manage the daily operations of the Commercial & Industrial Electrical Service Department and contribute to its efficiency, profitability, growth, and customer service. This role coordinates service calls, technicians, work assignments, customer communications, appointments, dispatching, documentation, invoicing, and billing follow-ups in a fast-paced service environment.

Requirements

• Exceptional organizational and multitasking skills.
• Strong communication and customer service abilities.
• Dependability, punctuality, and attention to detail.
• Ability to prioritize responsibilities in a busy service environment.
• Comfort using computers, scheduling software, Microsoft Office, and Microsoft Excel.
• Proactive attitude and ability to solve problems independently.
• Positive attitude, professional appearance, and strong work ethic.
• Ability to pass a drug test and background check.

Nice To Haves

• Previous dispatching, scheduling, office coordination, or service industry experience.
• Experience in the electrical, HVAC, plumbing, or construction industry.
• Experience with ServiceTitan.

Responsibilities

• Coordinate and schedule electrical service calls, technicians, and daily work assignments.
• Answer incoming customer calls promptly and professionally.
• Communicate with customers, electricians, service managers, and project managers.
• Manage service appointments, dispatching, and scheduling changes.
• Maintain accurate work orders, customer information, and service documentation.
• Create and provide invoices to customers.
• Assist with billing follow-ups and outstanding accounts receivable.
• Track open work orders and ensure completed work is processed for timely invoicing.
• Support department productivity, operational efficiency, and customer satisfaction.
• Use ServiceTitan or similar service management software.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed