Electrical & Mechanical Call Center Representative
About The Position
Haulotte is seeking a Call Center Technician to join its Technical Support team in Virginia Beach, Virginia. The role applies hands-on heavy equipment expertise in a professional office environment, helping customers and service professionals diagnose equipment issues, complete repairs, and reduce downtime. Support is provided through phone, email, diagnostic software, and video tools. The position also involves researching technical documentation and replacement parts, managing and documenting cases in Salesforce, coordinating with internal teams, and programming electronic control units and other machine control components. The successful candidate will participate in technical training and professional development. The stated schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with compensation of $28–$31 per hour.
Requirements
- At least 3 years of combined technical experience in heavy equipment repair, aerial work platforms, industrial machinery, material handling equipment, or field service.
- Advanced understanding of hydraulic, electrical, and mechanical systems.
- Ability to read and interpret electrical and hydraulic schematics.
- Experience troubleshooting motor controllers, machine controls, AC/DC circuits, and related equipment.
- Proficiency using diagnostic tools, including multimeters.
- Familiarity with technical documentation, equipment diagnostics, and repair procedures.
- Strong verbal communication, active listening, and customer service skills.
- Ability to explain complex technical issues clearly and professionally.
- Comfort using computers, Microsoft Office, ERP systems, and CRM software such as Salesforce.
- Strong organizational skills and ability to manage multiple cases and competing priorities.
- Customer-first mindset and genuine passion for troubleshooting.
Nice To Haves
- Previous experience providing customer technical support, preferably in a call center or similar environment.
Responsibilities
- Troubleshoot hydraulic, electrical, and mechanical issues using phone, email, diagnostic software, and video support tools.
- Guide customers through equipment diagnostics, repairs, and technical solutions to minimize downtime.
- Interpret electrical and hydraulic schematics, research technical documentation, and identify replacement parts.
- Manage incoming technical inquiries and follow up on open cases to provide timely, accurate assistance.
- Document technical cases, customer interactions, and troubleshooting activities in Salesforce CRM.
- Coordinate with internal teams on warranty claims, technical campaigns, equipment registration, and spare parts inquiries.
- Program electronic control units (ECUs) and other machine control components to meet customer requirements.
- Participate in technical training and educational opportunities to stay current on Haulotte equipment and technology.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Paid vacation
- Paid sick leave
- 401(k) retirement plan
- Short-term disability insurance
- Long-term disability insurance
- Life insurance
- Continuous learning, technical training, and professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
