ELECTRIC POWER GENERATION (EPG) FIELD SERVICE ADVISOR

Carter Machinery•Mechanicsville, VA

12h•$64,000 - $83,000

About The Position

The EPG Field Service Advisor communicates with internal and external customers to gather information about equipment issues and provide repair-status updates while repairs are in progress. The role opens and processes work orders efficiently and promptly, recording thorough details about customer requests and complaints to help technicians understand the work and support customer satisfaction. The position is based in Richmond, Virginia. Candidates must be able to work any shift and promote a positive customer experience while upholding Carter Machinery’s Core Values of Integrity, Commitment, Excellence, and Teamwork through The Carter Way.

Requirements

Minimum two years of service-related experience.
High school diploma or equivalent.
Proficiency with Microsoft Office products.
Excellent customer service skills and ability to deal with stressful situations.
Strong oral and written communication skills.
Ability to effectively multitask.
Attention to detail.
Ability to work any shift.

Nice To Haves

Working knowledge of the function and repair of heavy construction equipment.
Exposure to electric power generation.

Responsibilities

Communicate with internal and external customers to gather information regarding equipment issues.
Provide repair-status updates to customers while repairs are in progress.
Open and process work orders efficiently and in a timely manner.
Document customer requests and complaints thoroughly to ensure technician understanding and customer satisfaction.
Promote a positive customer experience.
Uphold the company’s Core Values of Integrity, Commitment, Excellence, and Teamwork by embracing The Carter Way.

Benefits

Health, dental, and vision insurance.
Paid time off.
401(k) with a $0.75 to $1.25 match up to 6%.
Life and disability insurance.
In-house training instructors and programs.
Tuition reimbursement.
Employee referral bonus program.
Tool allowances and tool loans.
Discounts on cellular phone service, computers, and vehicles.
Opportunities for overtime.
Shift differential, if applicable.
Performance-based incentive programs may be included in the compensation package.