EHR ANALYST

Citizen Advocates, Inc.•Malone, NY

1d•$62,353 - $72,540

About The Position

The Network EHR Analyst supports end users of the agency’s Electronic Health Record (EHR) platforms and associated modules across programs. The Analyst ensures EHR systems operate efficiently, securely, and in alignment with clinical, operational, and regulatory requirements. The position requires strong analytical and communication skills and the ability to manage multiple priorities in a fast-paced, service-oriented environment. The Analyst maintains data integrity, optimizes workflows, supports end users, and identifies risks related to data quality and system performance. The Analyst provides day-to-day support for multiple EHR platforms, troubleshoots issues, coordinates resolutions, monitors support tickets, and maintains the integrity, security, and compliance of assigned applications. The role analyzes and improves clinical, operational, and billing workflows; configures system content, forms, templates, and workflows; and participates in implementations, upgrades, module rollouts, user acceptance testing, software validation, and documentation of system changes. As an EHR subject matter expert, the Analyst develops user guides, training materials, and standard operating procedures, and provides training and support to staff, superusers, and program leadership. The role partners with the Data Team on data quality, reporting, audits, validation, data extraction, and dashboards; coordinates with vendors and departments; and identifies and communicates risks related to data integrity, privacy, workflows, and system performance. The position supports compliance with HIPAA, 42 CFR Part 2, state regulations, and agency policies. This is a full-time position scheduled for 40 hours per week. Hours and schedules may vary depending on company needs and workload, with as much advance notice as possible. The position is located at Creighton Road in Malone, New York. Employment is at will.

Requirements

Experience supporting an EHR system in healthcare, behavioral health, or human services.
Strong analytical and problem-solving skills, including the ability to assess workflows and identify improvements.
Ability to translate user needs into clear technical requirements.
Proficiency with Microsoft Office and comfort learning new technologies and systems.
Strong attention to detail and commitment to data accuracy and integrity.
Ability to independently manage multiple projects, priorities, and deadlines.
Proactive approach to identifying issues, proposing solutions, and driving system improvements.
Comfort working in a hybrid clinical and technical role bridging programs, operations, and technology.
Strong communication skills, including the ability to explain technical concepts to nontechnical users.
Ability to collaborate across departments, including clinical and data teams.
Ability to build trust with end users and support staff with varying levels of technical comfort.
Ability to maintain confidentiality and uphold privacy and security requirements, including HIPAA and other applicable regulations.
Bachelor’s degree in a related discipline is preferred; related experience may substitute for educational preferences.

Nice To Haves

Netsmart experience.
Operational experience in mental health, substance abuse, and/or developmental disabilities.
SQL and Power BI skills.

Responsibilities

Provide day-to-day support for multiple EHR platforms used across programs.
Troubleshoot system issues, research root causes, and coordinate resolutions with vendors and internal teams.
Maintain data integrity, security, and compliance across assigned applications.
Monitor, triage, and complete EHR support tickets while communicating with end users in a timely manner.
Analyze clinical, operational, and billing workflows to identify improvement opportunities.
Configure system content, forms, templates, and workflows to support program needs.
Participate in or lead implementation projects, upgrades, and new module rollouts.
Coordinate user acceptance testing, software validation, and documentation of system changes.
Serve as a subject matter expert for EHR functionality, workflows, and best practices.
Develop and maintain user guides, training materials, and standard operating procedures.
Train, coach, and support new and existing staff, including superusers and program leadership.
Facilitate cross-departmental workgroups to support consistent and effective EHR use.
Partner with the Data Team to align EHR data structures with reporting needs.
Support data quality initiatives, including audits, validation checks, and error resolution.
Collaborate with Data Analysts on data extraction, reporting, and dashboard development.
Assist in establishing data collection methods and analysis techniques for program and compliance requirements.
Act as a liaison among program staff, EHR vendors, and the Data Team.
Communicate system issues, enhancement requests, and project updates to stakeholders.
Participate in vendor meetings, system reviews, and roadmap planning.
Ensure EHR functionality supports workflows across services.
Identify and communicate risks related to data integrity, privacy, workflow gaps, and system performance.
Support compliance with HIPAA, 42 CFR Part 2, state regulations, and agency policies.
Assist with audit preparation, documentation, and corrective action plans as needed.
Maintain training, licenses, and certifications in accordance with regulatory and agency requirements.