EHR Application Analyst
About The Position
The EHR Application Analyst supports the development, implementation, and ongoing functionality of electronic health record systems. The analyst develops proficiency in EHR capabilities and applies knowledge of healthcare business workflows to configure and support applications that meet organizational needs. This role provides frontline support to end users and contributes to improving clinical and operational processes through effective system support. The position is hybrid, primarily remote with occasional office days at the Riedman Campus in Rochester, New York. It is full-time, 40 hours per week, on a Monday-to-Friday day shift from 8:00 a.m. to 4:00 p.m. The analyst participates in an on-call rotation approximately every two months, including after-hours coverage for critical system issues.
Requirements
- Zero to two years of experience in an Information Technology, Healthcare Information Systems, Clinical Informatics, EHR Support, or related role involving application support, system implementation, workflow analysis, system testing, configuration, training, or end-user support.
- Epic certifications required within six months of hire.
Nice To Haves
- Excellent analytical, organizational, and verbal communication skills.
- Ability to work independently and as part of a team.
- Ability to solve problems and respond effectively to customer needs.
- Working knowledge of healthcare workflows, terminology, and business processes.
- Proficiency in Microsoft 365 or equivalent productivity tools.
- Associate or bachelor's degree in Computer Science, healthcare, or a related field.
- One year of applicable IT or relevant healthcare experience.
Responsibilities
- Provide day-to-day technical support to EHR end users by troubleshooting issues, answering questions, and resolving system errors.
- Log, track, document, and manage support requests through the service management system, ensuring timely resolution.
- Recognize issues requiring escalation and engage appropriate resources promptly.
- Perform routine maintenance, including software updates, patches, and upgrades.
- Participate in an on-call rotation to provide after-hours support for critical system issues.
- Participate in testing and validation for system changes, enhancements, and upgrades, following established change management processes.
- Contribute to EHR implementations, system upgrades, and other initiatives by completing assigned tasks on time and communicating status to project leads.
- Assist with configuring and customizing EHR systems to support healthcare provider needs and operationally approved workflow optimizations.
- Document build decisions and configuration changes for consistency and future maintenance.
- Participate in workflow discovery sessions and cross-functional project teams.
- Assist with developing and delivering end-user training materials and sessions.
- Support go-live activations and provide at-the-elbow assistance during system transitions.
- Engage with EHR vendor support, including submitting requests, monitoring release notes, and attending user group sessions.
- Maintain accurate documentation of system configurations, user procedures, and support issues, contributing to the team knowledge base.
- Build and maintain productive relationships with clinical and operational stakeholders, including nurses, physicians, revenue cycle staff, health information management, and facility leadership.
- Handle protected health information in accordance with HIPAA and organizational privacy and security policies.
- Complete required compliance training and follow information security standards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
