EHR Application Manager

REDISCOVER • Lee's Summit, MO

2d • Onsite

About The Position

The EHR Application Manager leads the support, optimization, and effective use of ReDiscover’s Electronic Health Record (EHR) system. The role is part of the Information Technology Department, which supports employees and clients through telecommunications, system connections, and EHR workflow development, optimization, and technical support. The manager directly supervises EHR User Support Analysts and Senior Analysts, coordinates workloads and helpdesk queues, and supports an efficient, collaborative team culture.

The position oversees EHR audits, data integrity, documentation processes, and the safeguarding of Protected Health Information in compliance with HIPAA. It develops and delivers end-user training, addresses deficiencies identified through audits, and works across IT and clinical teams to support adoption of the EHR and implementation of new modules and workflows. The manager also serves as the primary liaison among the software vendor, the Department of Mental Health, and primary pay sources.

This is a full-time, in-office position in Lee’s Summit, Missouri, working Monday through Friday on the day shift. Applicants must live in or within driving distance of the Kansas City metropolitan area and be authorized to work in the United States; ReDiscover does not sponsor work visas. The role reports to the Director of Healthcare Technology and may include other duties assigned by that director.

Requirements

• Bachelor’s degree in Computer Science, Health Informatics, Healthcare Administration, Business Administration, or a closely related field; equivalent combined technical and management experience may be accepted in lieu of a degree.
• At least 3 years of in-depth experience working with electronic health records (EHR/EMR) systems.
• At least 2 years in a formal supervisory or team leadership role managing technical analysts.
• Valid state-issued driver’s license and continued compliance with ReDiscover’s safe-driving standards and agency driving criteria, including proof of liability insurance and access to a functional vehicle.
• Residence in or within driving distance of the Kansas City metropolitan area.
• Current authorization to work in the United States; visa sponsorship is not available.
• Excellent customer service skills with a recovery focus.
• Strong written, oral, and interpersonal communication skills.
• Intermediate computer skills, including typing/keyboarding, Microsoft Word and Excel, and email use.

Nice To Haves

• Behavioral health experience.
• Experience with Qualifacts’ CareLogic.
• Direct experience with state healthcare reporting or compliance, such as Department of Mental Health billing streams or clinical documentation rules.

Responsibilities

• Directly supervise, coach, and provide strategic oversight to assigned EHR User Support Analysts and Senior Analysts.
• Foster a collaborative team environment grounded in ReDiscover’s core values and ensure support requests are handled with technical excellence and operational efficiency.
• Manage workload distribution, evaluate staffing plans, and optimize internal helpdesk queues to support departmental goals.
• Conduct regular, structured EHR system audits to identify workflow bottlenecks and data-entry deficiencies.
• Safeguard written and electronic Protected Health Information in compliance with HIPAA guidelines.
• Oversee the integrity of documentation processes, including written input, scanning, and uploading clinical data into the EMR system.
• Coordinate authorized requests for and releases of client information and official medical records.
• Develop, refine, and deliver end-user training curricula and support materials for the EHR application.
• Design targeted training to address procedural deficiencies identified through system audits.
• Collaborate with IT and clinical divisions to promote understanding, adoption, and effective use of EHR software.
• Partner with department leaders to assess user needs and support implementation of new EHR software modules and workflows.
• Serve as the primary liaison among the software vendor, the Department of Mental Health, and primary pay sources.
• Treat internal staff, external partners, clients, and guests with culturally competent respect and assist them as needed.
• Complete assigned, position-applicable professional development, including new employee orientation.
• Perform other duties assigned by the Director of Healthcare Technology.

Benefits

• Professional development support through training, collaboration, and meaningful work.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager