EFT Specialist

UW Credit Union•Madison, WI

8d•$21 - $24•Hybrid

About The Position

The EFT Specialist works within UW Credit Union’s Membership Services department, managing daily ACH and wire transfer processes and other electronic funds transfer operations. The role supports accurate, timely, and secure transaction processing while meeting service-level, volume, and quality standards for internal and external members. It requires analytical skill, initiative, problem-solving ability, and knowledge of EFT compliance and regulations. The Specialist also contributes to process improvements, projects, training, audits, vendor coordination, and a positive member experience.

Requirements

High school diploma.
4–5 years of experience working in a financial institution.
Ability to analyze systems, solve problems, and make and implement recommendations to improve efficiency.
Knowledge of basic bookkeeping principles.
Knowledge of fundamental depository concepts and practices.
Strong oral and written communication skills.
Valid work authorization to work for UWCU on the date of hire; UWCU does not provide immigration sponsorship or support for employment authorization.

Nice To Haves

2–3 years of customer service experience.
7 months–1 year of experience working in a Deposit Service or EFT role.

Responsibilities

Process ACH transfers, incoming and outgoing wires, electronic items, and other EFT transactions accurately, securely, and on time.
Balance and reconcile general ledgers related to EFT processing.
Process reports and forms and respond to email, phone, and fax requests.
Prioritize workloads to meet EFT service levels.
Process wire transfer traces, recalls, and amendments in compliance with regulations.
Provide foreign exchange rates and process foreign checks and collection items.
Perform ACH stop payments, reclamations DNES, and disputed transactions.
Process non-receipt claims received by the US Treasury and maintain deposit transfers.
Apply loan payments submitted through SWBC accurately.
Investigate suspicious EFT transactions and activity, report findings, and escalate appropriately to reduce risk.
Provide subject matter expertise and responsive service to internal and external members; educate members, take ownership of inquiries through resolution, and debrief after challenging inquiries.
Collaborate with internal departments and provide coverage during high volumes, vacations, and unplanned absences.
Carry out applicable regulations, policies, and procedures, and regularly review departmental policies and procedures for compliance.
Maintain knowledge of NACHA Rules, Regulation E, Regulation CC, and the Dodd-Frank Act.
Coordinate and publish communications and written procedures to educate employees about program changes.
Participate in disaster recovery and weather contingency planning and execution.
Support internal and external audits by fulfilling requests, analyzing findings, and implementing recommendations.
Advise Membership Services Leadership about emerging trends, capabilities, and enhancements.
Maintain vendor relationships, stay informed about process changes and system enhancements, and work with vendors to support service quality.
Participate in departmental overview and training during Learning Tours.
Create and improve efficient, user-friendly applications; gather member feedback and recommend and develop user-experience enhancements.
Participate in project ideation, tasks, testing, training, and communication plans, and support organizational goals and initiatives.
Develop training materials and content for employees and partner with internal departments on consistency and procedural input.
Take responsibility for personal development through training, mentoring, collaboration, and an Individual Development Plan.
Participate in dialogues, Solution Teams, group meetings, and training; communicate positively, build trust, and foster constructive debate and innovation.

Benefits

21.5 days of annual time off, accrued per pay period.
2 weeks of paid caregiver leave.
2.5 weeks of paid new child parental leave.
2 days of paid volunteer time.
10 paid holidays, including the employee’s birthday.
401(k) company match of up to 5%, plus approximately 4% discretionary match.
457 deferred-compensation plan.
Variable bonus reward.
Competitive medical, dental, and vision plans, including domestic partner eligibility.
Employee Assistance Program.
Hybrid work environment with a minimum of 3 days a week on-site.