Education Specialist - Customer Success

Soundtrap • Santa Monica, CA

8d • Hybrid

About The Position

Soundtrap is a cloud-based digital audio workstation (DAW) that is reimagining how music and podcasts are created. Made by music producers, songwriters, and audio experts, our goal is to help you unlock your creative potential. At Soundtrap, we strive to make music creation and podcast production simple and accessible to everyone. We are now looking for an Education Specialist to join our dedicated US EDU team. Soundtrap is a cloud-based audio recording platform that makes it easy for creators to produce music, podcasts, and other audio projects, right in the browser. Our education platform, Soundtrap for Education, is used by thousands of schools and districts worldwide to give K-12 students the ability to create, tell stories, and explore with sound. Through collaboration, creativity, and access to professional tools, we give the next generation a voice. As our Education Specialist, you are the on-the-ground half of a proven engagement model. Our districts renew because someone trains their teachers, runs events their students remember, and shows up in the building when it counts. You will develop and deliver our professional development program for district partners nationwide, run onboarding and training for newly licensed schools, and co-execute activations, camps, mobile studio events, and the SoCal Beat Battle alongside our Strategic Accounts and Partnerships Lead, including a career readiness initiative reaching thousands of young people. The role suits you if you left the classroom but never stopped wanting to be around students and teachers, and you like a week that mixes virtual training, school-site visits, and a hands-on event day that ends with students performing something they made.

Requirements

• A former classroom teacher, with music, arts, or CTE experience preferred.
• Deeply comfortable with audio technology: DAWs, audio production, beat-making, and podcasting.
• Connected: you bring an existing network of school-site and district relationships and the instincts to grow one.
• Experienced in designing and delivering professional development for school districts, not just one-off demos.
• A skilled and engaging presenter with strong communication skills, virtual and in person.
• Willing to travel, including some evenings and weekends when needed, and are comfortable with the physical side of events.

Nice To Haves

• Familiarity with LMS and rostering ecosystems (Schoology, Canvas, Google Classroom, Clever, ClassLink)
• Knowledge of VAPA and Arts, Media and Entertainment CTE pathways
• Event production experience
• Basic CRM hygiene

Responsibilities

• Develop and deliver our professional development program for district partners nationwide, customizing every session to the district's goals, subjects, and stage of rollout. Some virtual, some in-person.
• Build the PD program itself as it grows: session catalog, resources, delivery standards, and paid engagements as demand scales.
• Run onboarding for newly licensed schools: teacher training, LMS setup, rostering, and launch support.
• Provide core lifecycle support for accounts so account executives can spend their time selling instead of servicing.
• Co-execute on-the-ground engagement across our largest West Coast accounts and community programs: activations, camps, mobile studio deployments, and the SoCal Beat Battle, including setup, facilitation, and teardown.
• Support delivery and documentation of a corporate-funded career readiness initiative: rosters, attendance, and outcome evidence.
• Help account executives adopt our engagement playbook: what to run with an account, when, and how.
• Identify growth opportunities and work alongside territory managers to uncover new avenues for seat expansion.
• Track delivery, usage, and follow-ups, and flag at-risk accounts early.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed