Customer Success Specialist

Aristocrat Gaming•Tulsa, OK

2d•Hybrid

About The Position

At Aristocrat, we believe in crafting world-class gaming experiences that bring happiness and excitement to our players. As a Customer Success Specialist, you will play a pivotal role in ensuring our customers' happiness and success with our products. You’ll have the opportunity to work with a dynamic team, dedicated to innovation and customer-centric solutions. This role is perfect for someone who is ambitious, enjoys building relationships, and thrives in a fast-paced environment. Join us in our mission to deliver outstanding customer experiences and be part of a company that values talent, collaboration, and excellence!

Requirements

3+ years of experience in a customer-facing role, preferably in customer success or support.
Previous Casino/Gaming Systems Industry Experience is required.
Strong communication and interpersonal skills.
Proven ability to manage multiple tasks and priorities.
Experience with CRM systems and customer data management.
Ability to travel up to 50%, including occasional international travel.
A proactive approach to problem-solving and keen attention to detail.
Ability to work both independently and collaboratively in a fast-paced environment.
Strong analytical abilities with the capability to analyze customer usage data.
A passion for gaming and a dedication to improving customer experiences.

Nice To Haves

A Bachelor's degree in a related field or equivalent experience is preferred but not required.

Responsibilities

Support customer onboarding, product implementation, and user enablement activities.
Serve as the primary point of contact for assigned customers, conduct regular onsite and virtual customer meetings; respond to routine customer inquiries regarding product functionality and guidelines.
Maintain accurate customer records, meeting notes, and follow-up actions within company systems.
Support onsite customer projects in collaboration with Project Management.
Monitor customer usage data and find opportunities to improve product adoption and customer outcomes.
Provide product expertise and mentorship to customers and internal collaborators.
Partner with internal teams to address customer needs and support customer retention efforts.
Gather customer feedback and communicate improvement opportunities to Product teams.
Ensure customer deliverables, commitments, and success plans are completed and communicated to leadership.
Advance critical customer issues and coordinate resolution efforts across internal teams.
Serve as a liaison with the Aristocrat Support Center to coordinate issue resolution.
Monitor industry trends and incorporate guidelines into customer success strategies.
Perform other duties as assigned.