Customer Success Specialist

Busch Group•Tempe, AZ

8d•$22 - $25•Hybrid

About The Position

Responsible for interfacing with customers prior to and after a sale. Develops and maintains positive customer relations and coordinates company functions to assure quality and timely delivery of services and products. Pfeiffer Vacuum has been shaping the vacuum industry with groundbreaking innovations since 1890. With over 4,000 employees worldwide, the company offers solutions for all types of vacuum applications and aims to be the most sustainable and fastest growing market player in its industry.

Requirements

Knowledge of Microsoft Office, Outlook, and Windows.
General background working with computers and office equipment (copiers, etc.).
Accurately performing data entry.
Experience with Microsoft Office is required.
Excellent verbal and written communication skills.
Highly self-motivated, detail-oriented person with customer service experience.
Ability to read, write and speak English.
Basic Mathematical skills.
Ability to recognize deviation from accepted practices.
Use of spreadsheets, data base queries, presentations, and word processing applications.
Valid Driver’s License.
Demonstrated abilities in the use of Microsoft products as well as other common office type equipment.
Tasks require walking, sitting, bending, reaching, and mobility.
Work requires computer skills (word processing, spreadsheet, and data-entry via ERP system), attention to detail and accuracy.
Communication skills including listening and speaking are required for interaction with other employees, vendors, and customers.
Strong interpersonal skills, the ability to balance multiple tasks and any stress associated with the duties and responsibilities of this position are essential requirements in the performance of this job.

Nice To Haves

Bachelor’s degree preferred.
Experience in a service-related industry is preferred.

Responsibilities

Receive sales orders from customers or sales staff via phone, email, or fax.
Set up, enter, and process sales orders.
Process repair orders for select key accounts and execute contracts, with guidance or supervision.
Quote price/delivery.
Determine and keep records of sales orders, order status, ship date, availability, and back orders.
Successfully meet the departmental KPIs and Quality objectives.
Efficiently process requests for credit and return goods authorizations from customers.
Review orders for accurate bill to/ship to, terms, delivery, correct prices, part numbers and descriptions per standard catalog listing.
Communication both verbal and written in a positive and supportive manner to both external and internal customers.
Log in to customer portals to acknowledge orders, submit quotes or pull POs for order placement.
Verify special contract pricing is approved and loaded into system accurately.
Exercise of judgment, discretion, and tact in all business matters and business relationships.
Maintain clear and cooperative working relationships with co-workers.
Demonstrate regular attendance and punctuality.
Participate in and contribute to teamwork within the organization.
Follow all quality and safety procedures of the company, including those at customer sites if applicable.
Abide by the corporate Code of Conduct in all situations.