Customer Success Specialist

Wonderschool • San Francisco, CA

3h • Onsite

About The Position

Wonderschool is hiring a Customer Success Specialist to support childcare providers using its software, coaching, and support services. The role focuses on onboarding and activating providers, managing retention and renewals, maintaining relationships through regular check-ins, identifying expansion opportunities, and responding proactively to accounts at risk of churn. The specialist will represent provider and program feedback to internal teams and collaborate with Sales, Product, Engineering, and leadership to inform product and go-to-market decisions. The role also contributes to building the customer success playbook and developing AI-driven workflows, tools, dashboards, and tracking systems. This position is based in San Francisco and is in-office with the team five days a week.

Requirements

• At least 2 years of experience in sales, account management, or customer success.
• Background in education; early childhood education is preferred.
• Experience building products or internal tools.
• Hands-on comfort using AI tools.

Nice To Haves

• Early childhood education background.

Responsibilities

• Onboard and activate providers, including getting listings live and supporting enrollment, recruiting, and hiring.
• Own retention and renewals across an assigned book of accounts; track account health, identify growth opportunities, and intervene with at-risk accounts.
• Run regular customer check-ins and identify expansion opportunities.
• Represent provider and program feedback to Product, Engineering, and Sales.
• Help develop customer success processes, metrics, cadences, and account segmentation as the team scales.
• Partner with Sales, Product, and leadership to bring customer insights into roadmap and go-to-market decisions.
• Build and improve AI-driven workflows using AI tools to develop products, dashboards, and tracking systems used by accounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed