Customer Success Specialist

Interface•Salem, NH

13d•Hybrid

About The Position

Interface is a global flooring and sustainability leader dedicated to rethinking how spaces work for people and the planet. Our portfolio includes Interface® carpet tile and LVT, nora® rubber flooring, and FLOR® premium area rugs. Across every brand, we innovate in a way that combines design, performance, and sustainability—without compromise. Trusted by architects, designers, and building professionals worldwide, we help bring bold visions to life with solutions that deliver real, measurable impact. Building on more than 30 years of sustainability progress and industry‑first innovation, we remain ‘all in’ on our goal of becoming carbon negative by 2040, without the use of offsets. Are you a relationship-builder who enjoys being the person who keeps things moving? As a Customer Support Specialist, you’ll play an important role in supporting our customers and partnering closely with Account Executives to grow and sustain the business. You’ll be part of a collaborative team where your organization, communication, and problem-solving skills make a real impact. From helping ensure products and services are delivered accurately and on time to working through challenges alongside your teammates, you’ll help create a great experience for both our customers and our internal teams.

Requirements

Ability to prioritize multiple, simultaneous assignments in a fast paced environment
Strong interpersonal communication skills
Strong team mentality
Technical aptitude and ability to learn and retain product specs, installation processes and uses
Experience using Microsoft Office Suite

Nice To Haves

Understanding of the construction process and timeline
Understanding of international shipping and customs process
Experience using an ERP system
Experience using a CRM system
Ability to manage work across 3 operating platforms. Salesforce, JD Edwards

Responsibilities

Manage projects of high complexity within our CRM system by overseeing all sales phases from when the project is a new lead, to developing, subsequently to bringing PO’s in. The CSS touches every aspect of the project from beginning to end.
Call on Flooring Contractors, General Contractors, Architects, Designers, and all End Users (hospitals/higher ED, K-12 ext.). Act as an outfacing team, who talks to all customers.
Complete weekly tasks generated through CRM through customer accounts and opportunities.
Recommend products for various technical spaces within facilities. Sometimes review take-offs and drawings with an understanding of blueprints.
Manage inventory levels with customers to make sure our nora product meets their demanding installation schedules.
Work with customers to change colors when inventory is not available, by checking alternate colors & sending all parties involved new samples to get a new color selected.
Work alongside technical team to ensure mock-ups and sales trials are created and shipped out in a timely manner.
Conduct weekly calls with the AE in which the 30-60-90 report is reviewed and sales phases are assessed for accuracy. Next action steps or activities are then generated.
Follow up with awarded contractors to obtain POs in order to meet monthly sales numbers.
Put together freight quote request sheets and work directly with the warehouse to get freight costs for expedited orders and customer carrier choice.
Working with purchasing to manage the customs process.