Customer Success Specialist

Infotainment.com • Oviedo, FL

9h

About The Position

We are seeking a detail-oriented and customer-focused Customer Success Specialist to join our team. In this role, you will be responsible for ensuring our customers have a seamless experience from order placement to post-purchase support. You will act as a key liaison between our customers and internal departments, verifying order compatibility, providing excellent customer support, and actively working to retain and grow customer relationships. If you have a passion for problem-solving, a strong sense of ownership, and thrive in a collaborative environment, we encourage you to apply.

Requirements

• 1+ years of experience in customer service, customer success, or order management.
• Strong attention to detail—especially when verifying technical or product specs.
• Excellent communication skills—clear, friendly, and professional.
• Ability to stay organized and manage multiple support tickets or requests at once.

Nice To Haves

• A customer-first mindset with a focus on solving problems.
• Curiosity and willingness to learn the ins and outs of our products/services.
• A calm, professional approach—even under pressure or with tough cases.

Responsibilities

• Verify Order Compatibility: Review customer orders to ensure product or service compatibility with customer needs, specs, and previous orders.
• Collaborate with internal teams (sales, product, logistics) to resolve discrepancies or special requests.
• Customer Support: Handle general inquiries via phone, ticket system, or chat—ranging from order updates to processing RMAs.
• Retention & Relationship Management: Build trust with customers through proactive communication, follow-ups, and issue resolution.
• Identify at-risk customers and take steps to improve satisfaction and retention.
• Documentation & Reporting: Maintain accurate records of customer interactions, order verifications, and support cases.
• Track customer feedback and help identify trends and areas for improvement.
• Cross-functional Coordination: Work closely with operations, logistics, sales, and product teams to ensure smooth customer experiences and accurate order fulfillment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed