Customer Success Specialist

West Coast Self Storage Careers • Beaverton, OR

7d • Onsite

About The Position

Are you a people-person who thrives on sales, solving problems, and making customers feel heard? If so, look no further! We're looking for a dependable and enthusiastic Part-time Customer Success Specialist to join our team on a part-time basis! This role offers a consistent weekend schedule with the opportunity to earn more through our quarterly bonus program.

Requirements

• Ability to multi-task
• Strong desire to help customers
• Ability to self-manage while working independently
• Familiarity with MS Office products (Excel, Word, Outlook)

Nice To Haves

• Previous call center experience a plus!

Responsibilities

• Respond to and follow up on incoming storage inquiries via web chat, SMS, and our 1-800 customer support line
• Provide exceptional customer service, including assessing customers' storage needs
• Process and follow up on reservations from direct customer inquiries and third-party storage aggregators
• Support stores across our 160+ location network spanning 5 states

Benefits

• $18.00/hr. with a potential quarterly bonus
• 401(k)/Roth with matching funds
• Annual Profit Sharing
• Employee Discount
• Referral Program
• On-the-Job Training
• Promotion Opportunities!

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed