Education & Enablement Coordinator, Enrollment

Thyme Care•Remote, United States

About The Position

The Education & Enablement Coordinator directly supports training and enablement for Thyme Care’s Enrollment Team, which is the first point of contact for prospective members. Enrollment Specialists use phone, email, and text outreach to explain Thyme Care’s oncology navigation services, enroll members, verify eligibility and insurance, document information accurately, and coordinate handoffs to clinical teams. The Coordinator helps ensure new and existing Enrollment Team members receive the training and coaching needed to succeed and meet quality standards. The role partners with the Quality team to identify trends and training needs, and reports to the Team Lead, Education & Enablement for the Enrollment Team. Responsibilities include developing content for virtual and live training, facilitating live sessions, and coordinating training logistics. The Coordinator creates training materials, resources, and job aids; keeps them current as products, workflows, processes, and client launches change; and supports both onboarding and continuing education. The role tracks training completion, progress, and understanding by reviewing member interactions against quality standards, and participates in QA calibration sessions to identify training improvements and align on priorities.

Requirements

At least 2 years of experience in training delivery or staff development, including developing and delivering virtual instructor-led training and self-paced module programs.
Experience working in a fast-paced startup environment.
Bachelor’s degree.
Excellent written and verbal communication and presentation skills, including public speaking and facilitation.
Strong technology skills and ability to learn new tools quickly and independently.
Ability to create polished training materials, including presentation slides and written job aids.
Comfort working with data and ability to manipulate and analyze data to evaluate training effectiveness using metrics and dashboards.
Exceptional project management skills and ability to coordinate multiple training initiatives simultaneously.
Strong attention to detail and organizational skills.
Proficiency with Google Suite, Zoom, and Slack.
Must be located within the lower 48 United States due to contractual limitations on accessing PHI.

Nice To Haves

Certified Professional in Training Management (CPTM) or similar training certification.
Knowledge of HIPAA and healthcare compliance standards.
Understanding of healthcare terminology, patient enrollment workflows, and call center or customer service operations.
Experience using and building in Learning Management Systems (LMS) and e-learning authoring tools such as Articulate or Captivate.
Proficiency in adult instruction, time and classroom management, and adapting to diverse learning needs.

Responsibilities

Develop training content for virtual and live sessions.
Facilitate live training sessions for the Enrollment Team.
Manage administrative and operational logistics for training.
Create training materials, resources, and job aids.
Keep training resources up to date with product updates, workflow and process changes, and new client launches.
Support onboarding and continuing education for Enrollment Team members.
Track team members’ completion of training modules, progress, and understanding.
Listen to member interactions and assess them against quality standards.
Attend QA calibration sessions to identify opportunities for new or improved training materials and sessions.
Schedule additional time as needed to align on training priorities and next steps.
Partner with the Quality team to identify trends and training needs.