Education & Enablement Specialist

Medius

13d•Remote

About The Position

The Education & Enablement function at Medius serves three audiences: our internal delivery, support, and customer success teams; our customers; and our partner network. We are a small, growing team focused on building structured, scalable learning across an expanding product suite, from Accounts Payable Automation to sourcing, contract management, procurement, payments, and expenses. This role's primary focus is internal enablement: building and delivering the programs that make our delivery, support, and customer success teams productive on Medius products and ready for product and regulatory change. Everyone on the team also contributes to customer and partner enablement, so the work is varied. Priorities across all three audiences are set by the team manager, and this role takes on work wherever it is needed most. Success looks like new consultants and support staff who are productive sooner, internal teams prepared for change before it reaches customers, and enablement the field trusts and uses. The role works cross-functionally with Professional Services, Support, Customer Success, Product, and subject matter experts across regions.

Requirements

Experience designing and delivering training on a software product in a SaaS environment, for internal teams, customers, or partners.
Instructional design fundamentals: observable objectives, scenario-based assessment, and experience with video and interactive formats.
Professional-level written and spoken English. This role writes course content and job aids in English and facilitates sessions for English-speaking audiences across regions, without translation support.
Facilitation experience with live audiences, in person or virtual.
Experience working with subject matter experts to source and validate technical content.
Comfortable adopting and evaluating authoring, video, and AI-assisted content tools.
LMS experience required; WorkRamp a plus.
Organizational skills to run multiple programs and deadlines in parallel.
Bachelor's degree or equivalent experience.

Nice To Haves

Experience enabling internal delivery, support, or customer success teams.
Exposure to finance, accounting, accounts payable, or source-to-pay processes.

Responsibilities

Design and deliver onboarding programs for new delivery, support, and customer success hires, focused on product and technical enablement.
Build enablement for new product releases and modules so internal teams are ready ahead of customer rollout.
Develop readiness programs for regulatory change, including e-invoicing mandates, in partnership with product and regional leads.
Facilitate live workshops and virtual sessions for internal audiences alongside self-paced content.
Work with subject matter experts to source, validate, and maintain accurate content as products evolve.
Contribute to customer and partner course production: lesson plans, narration scripts, guided walkthroughs, and knowledge checks.
Support the design of partner and customer certification programs.
Track and report on completion and effectiveness, and use the results to improve programs.
Maintain and update existing learning content in the LMS.