Education & Development Specialist - Remote, Select States

Working Solutions • , (Multiple States)

10d • Remote

About The Position

Working Solutions is seeking a full-time, remote Instructor to deliver online instruction to independent contractor PROs before they begin work on virtual call center client programs. The role designs class curriculum and prepares PROs to perform quality project work, contributing to the growth and success of Working Solutions. Candidates for employee positions must be legal residents of Arkansas, Arizona, Florida, Indiana, Iowa, Michigan, North Carolina, Nebraska, Ohio, Tennessee, or Texas, and must be U.S. citizens or permanent residents.

The Specialist researches client businesses and project requirements, meets with clients to identify preparation needs, and adapts client documentation and materials for virtual instruction. The role prepares and tests agents, supports Contract Instructors on large or ongoing projects, helps schedule agents at the start of projects, provides additional assistance to active PROs, responds to preparation-related questions, and reports results to management or clients. This position reports to the Director of Agent Development.

Requirements

• Must be a U.S. citizen or permanent resident to be considered for full-time employment.
• Must be a legal resident of Arkansas, Arizona, Florida, Indiana, Iowa, Michigan, North Carolina, Nebraska, Ohio, Tennessee, or Texas.
• Bachelor's degree or higher.
• Teaching experience is required.
• Three to five years of classroom and/or virtual training experience.
• Strong communication skills and the ability to motivate learning.
• Ability to work independently from home, stay organized, prioritize quickly, and learn and communicate substantial amounts of information.
• Ability to multitask while maintaining accuracy and quality.
• Excellent computer skills and willingness to learn teaching tools and programs quickly.

Nice To Haves

• A degree related to Education; an Education degree is preferred but not required.
• Experience teaching children and creating curriculum.
• Virtual teaching experience.
• Knowledge of call center processes and techniques.
• Creativity and enthusiasm for making learning engaging.

Responsibilities

• Design class curriculum and prepare Working Solutions PROs for quality project work.
• Research and complete training needed to understand client businesses and project requirements.
• Meet with clients to determine preparation needs.
• Review and modify client-provided project documentation for virtual preparation methods and time frames.
• Develop virtual preparation materials based on client documentation, with guidance from the Director of Agent Development.
• Prepare assigned agents to complete projects, including testing them and providing project, client, and general Working Solutions procedural information.
• Assist Contract Instructors in delivering project preparation information for large or ongoing projects.
• Assist with agent scheduling when new projects begin to support information retention and agent success.
• Provide additional preparation to active PROs as needed to support their success and the quality of client performance.
• Respond to PRO preparation-related questions, provide encouragement, and recognize accomplishments when appropriate.
• Document and implement programs, processes, and procedures as needed.
• Provide results reporting to Working Solutions management and/or clients as requested.

Benefits

• Competitive base salary.
• Annual merit increases.
• Choices of health, dental, vision, life, disability, and supplemental insurance plans.
• 401(k) with company match.
• Generous paid time off, holidays, and volunteerism time.
• Company culture and the benefits of fully remote work.
• Equal-pay-for-equal-work compensation practices, regularly reviewed for fairness.

What This Job Offers

• Job Type: Full-time