Sr. Project Manager – Higher Education ERP & SaaS, Remote-United States
About The Position
Ellucian is seeking an experienced Senior Project Manager to serve as a Strategic Engagement Manager (SEM), leading complex Banner and/or Colleague SaaS Modernization engagements while managing a select portfolio of Advisory Services customers. The role combines strategic engagement leadership with project and program management to align institutional objectives, contractual commitments, delivery execution, and customer outcomes. The Senior Project Manager serves as a trusted advisor to institutional leadership, drives executive alignment, anticipates risks, facilitates critical decisions, and ensures successful engagement delivery. The role leads complex SaaS modernization engagements and manages customer relationships, service delivery, resource utilization, roadmaps, escalations, and contractual commitments for a select Advisory Services customer portfolio. It partners with institutional stakeholders to demonstrate customer value, support organizational change and operational readiness, and drive SaaS adoption. The position is remote in the United States.
Requirements
- At least 5 years of experience in project management, program management, or complex customer-facing technology delivery, including enterprise ERP implementations or SaaS transformation initiatives.
- Project management expertise, including governance, scope and schedule management, resource coordination, financial oversight, risk mitigation, and delivery accountability.
- Working knowledge of ERP environments, higher education business processes, and enterprise SaaS modernization.
- Strong executive communication, stakeholder management, relationship-building, negotiation, and facilitation skills.
- Ability to anticipate risks, solve complex problems, influence without direct authority, and drive outcomes across cross-functional teams.
- Experience managing customer-facing consulting engagements, professional services delivery, or complex implementation programs.
Nice To Haves
- Experience with Ellucian Banner, Colleague, or comparable ERP solutions.
- Familiarity with Salesforce, Certinia, Smartsheet, or comparable project and professional services management tools; hands-on experience with one or more is preferred.
- PMP, PgMP, Agile, or comparable project management certification.
Responsibilities
- Lead complex Banner and/or Colleague SaaS Modernization engagements, aligning institutional priorities, contractual commitments, delivery activities, and customer outcomes.
- Serve as a trusted advisor to institutional leadership, driving executive alignment, facilitating critical decisions, managing escalations, and maintaining strong customer relationships.
- Establish and maintain engagement governance, including executive checkpoints, decision management, risk reviews, and escalation processes.
- Anticipate risks, identify cross-functional dependencies, and drive timely issue resolution.
- Coordinate Ellucian delivery teams, customer stakeholders, and implementation partners to ensure alignment, accountability, and effective execution.
- Apply project and program management methodologies to oversee scope, schedules, milestones, resources, financial performance, and contractual deliverables.
- Assess engagement health, including delivery progress, resource capacity, milestone readiness, and customer sentiment, and provide actionable recommendations to leadership.
- Partner with institutional stakeholders to demonstrate customer value, support organizational change and operational readiness, and drive successful SaaS adoption.
- Manage a select portfolio of Advisory Services customers, overseeing customer relationships, service delivery, resource utilization, roadmaps, escalations, and contractual commitments.
- Identify opportunities to improve engagement delivery, strengthen customer relationships, and support renewals and service expansion in partnership with account teams.
Benefits
- Comprehensive medical, dental, and vision coverage
- Flexible time off
- Thrive Flex Lifestyle Account (LSA) contributions toward health, financial, or learning interests
- 401(k) with matching
- Parental leave
- Five charitable days
- Telemedicine
- Wellness offerings
- Headspace Care mental health support
- Wellbeats virtual fitness classes
- RethinkCare and Wellthy caregiver support
- Diversity and inclusion programs and access to internal employee resource groups
- Employee referral bonuses
- Education Assistance Program
- Professional development opportunities
- LinkedIn Learning
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
