Education Assistant

Los Angeles County Museum of Art (LACMA) • Los Angeles, CA

1d

About The Position

The Education Assistant supports the Education & Public Program Department’s vision that everyone has access to art. Reporting to the Manager, NexGenLA, this role provides customer service and welcomes intergenerational audiences to the museum, promotes and enrolls Los Angeles County youth in NexGenLA, engages participants of all ages in art-making activities and classes, and issues museum entrance tickets to NexGenLA members. Youth & Family Programs include in-person museum programs, off-site community programs, art classes, seasonal art camps, and outreach events. NexGenLA is the museum’s free membership program for children 17 and younger who live in Los Angeles County.

This is a temporary, part-time position based in Los Angeles, with work at museum and off-site locations including South LA, MacArthur Park, and Pomona. The role includes assisting with program preparation, setup, workshop support, cleanup, and breakdown; using computer, Google Suite, and ticketing and membership database software; and working outdoors in varying weather conditions. The expected hourly pay is $20.00 and is subject to change.

Requirements

• High school diploma or equivalent.
• At least 1 year of relevant experience in a high-volume, customer service-focused setting.
• Working knowledge of art-making skills, art history, arts education, or museum education.
• Attention to detail, creativity, excellent problem-solving skills, self-motivation, and strong organizational skills while managing a continuous workflow.
• Strong ticketing software skills; Tessitura preferred.
• Basic math skills.
• Ability to work collaboratively and independently.
• Open availability, including holidays, evenings, weekdays, and weekends.
• Availability to travel to different worksite locations.
• Ability to work outdoors in varying weather conditions.
• Ability to stand for extended periods and move, lift, bend, and carry materials over 25 lbs.

Nice To Haves

• Fluency in languages besides English.
• Experience with Tessitura.

Responsibilities

• Provide friendly, guest-first service to visitors of all ages, especially children, families, and older adults.
• Welcome visitors, answer questions, and provide information about the museum, programs, and exhibitions.
• Promote and enroll eligible parents, guardians, and families in the NexGenLA membership program.
• Operate a computer, Google Suite, and Tessitura member database software, maintaining accuracy.
• Assist Teaching Artists and Youth & Family Programs staff with youth and family programs, community programs, and outreach events, including preparation, setup, art workshop support, cleanup, and breakdown at museum and off-site locations.
• Maintain conversational knowledge of LACMA’s general policies and procedures and exhibition and programming schedules.
• Share factual, educational, and necessary information with colleagues, visitors, and members through strong written and verbal communication.
• Maintain regular and punctual attendance and practice good time management.
• Attend trainings and meetings as needed.
• Escalate guest service issues, complaints, and unanswerable questions to the Manager, NexGenLA.
• Work outdoors and in varying weather conditions.
• Assist other department staff with programs as needed.
• Perform other assigned duties and activities as responsibilities change.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED