eDiscovery Hosting Analyst

Consilio LLC•,

1d•Remote

About The Position

The Hosting Analyst performs eDiscovery hosting activities to prepare data for attorney review and production. The role includes administering users and cases, loading documents, conducting searches, managing indexes, converting and branding documents, exporting documents, and generating load files. The analyst handles service requests, conducts quality control, resolves technical issues, supports software applications, and works with project teams while ensuring compliance with policies and procedures.

Requirements

Strong communication skills across written, verbal, presentation, and facilitation formats, with the ability to explain technical concepts clearly to non-technical staff.
Customer-service orientation and willingness to work additional hours as necessary, including weekends.
Strong organizational skills and ability to manage multiple projects in a fast-paced environment with tight deadlines.
Experience with software applications common to the eDiscovery process, including processing and hosting tools.
Strong analytical and problem-solving skills, with the ability to work independently and as part of a team.
High quality standards and attention to detail.
Proficiency with data hosting services, including case administration, loading data into database applications, performing queries, and preparing exports.

Nice To Haves

BA/BS degree.
Two years of experience in a litigation support environment working with eDiscovery systems in terabyte-sized matters.
Proficiency in Microsoft Office applications and operating systems.

Responsibilities

Perform hosting activities to prepare data for attorney review, including user and case administration, document loading, searches, and index management.
Prepare data for production, including converting documents to TIFF or PDF, branding, exporting, and generating load files.
Answer and handle service requests received through email, ticketing systems, voicemail, phone, instant messaging, and in person; escalate problems when appropriate.
Conduct quality control evaluations of each process performed.
Work effectively as part of a project team.
Resolve basic technical issues, including user access errors, TIFF conversion errors, and file loading errors.
Perform end-to-end document productions.
Assist with resolving software issues related to supported applications.
Support escalated service requests through problem identification and resolution.
Resolve moderate technical issues, including document permission errors, production export errors, custom object troubleshooting, and data normalization.
Ensure compliance with policies and procedures.
Provide assistance and guidance to other team members.