eDiscovery Analyst

ProSearch•Los Angeles, CA

1d•$32 - $51

About The Position

The ProSearch eDiscovery Analyst provides hands-on technical support across collection, processing, review workspace support, and production for a portfolio of client matters. Using industry-standard tools such as Relativity and proprietary applications, the Analyst collects, extracts, and loads electronically stored information (ESI) into review databases, supports review workflows, and prepares productions. As an integral member of Operations, the Analyst works with project teams and directly with clients to meet matter requirements and quality standards from project inception through completion. Qualified candidates demonstrate integrity and accountability, collaborate effectively, and provide responsive service. The role covers Levels 1–3. Level 1 performs routine tasks under close supervision, follows established procedures, has limited decision-making authority, escalates complex issues, and focuses on learning and skill development. Level 2 performs varied tasks with moderate supervision, applies job-specific skills, makes some decisions within defined parameters, may guide Level 1 staff, and troubleshoots issues. Level 3 performs complex tasks independently with minimal to no supervision, makes decisions within broad guidelines, serves as a subject matter expert, leads projects, trains staff, and may supervise team members. The anticipated pay range is $32–$51 per hour. Actual starting pay is determined based on relevant experience, skills, qualifications, and other job-related factors. The shift schedule is Monday through Friday, 10 a.m.–7 p.m. Pacific Time. The duties described are not comprehensive, and additional tasks may be assigned or the job scope may change as business demands require.

Requirements

At least 2 years of experience with Relativity or similar eDiscovery review platforms and processing tools.
Experience delivering productions in multiple formats.
Experience with complex load files, text file editing, and data manipulation.
Strong customer service, follow-up, and problem-solving skills.
Strong written and verbal communication skills.
Ability to work extended hours, which may include evenings, weekends, and/or holidays, as needed.
Ability to work in a fast-paced environment both as a team player and independently.
Strong attention to detail.
Ability to perform repetitive hand and finger movements such as typing and/or writing.
Close visual acuity for activities such as viewing a computer terminal and extensive reading.
Occasional standing and walking.

Nice To Haves

Bachelor’s degree preferred.
RelativityOne/Relativity aiR knowledge preferred.
Proficiencies in processing; data transfer and import/export using RDC, ROSE, and Import/Export; mass editing; imaging and OCR; image and production exports; data and image overlays; and complex search creation.

Responsibilities

Process raw data using Relativity Processing and/or other approved tools to extract document text and metadata according to matter requirements.
Load data into Relativity or other hosted review platforms.
Perform quality control of processed and loaded data.
Generate, quality-check, and load TIFF images according to production specifications.
Configure and maintain Relativity review workspaces, including Automated Workflows, dtSearch indexes, Search Term Reports, persistent highlight sets, user groups, and group permissions.
Set up and execute productions using Relativity and/or other approved tools.
Collect ESI using approved tools and matter-specific instructions.
Handle client data securely and confidentially; use approved storage and transfer methods and follow applicable access restrictions and data-handling procedures.
Investigate processing errors, load failures, and other data issues; resolve them within assigned authority and document unresolved issues for escalation.
Prioritize assigned projects to meet client deadlines and service-level agreements, and flag competing deadlines or delivery risks.
Provide status updates to internal teams via email and/or ticketing system.
Work with internal team members and other departments to accomplish project goals and milestones.
Work with third-party vendors to support client engagements.
Participate in weekly team meetings.
Consult with clients and the operations team about project specifications, workflows, and/or issues.
Work with support and development teams to report bugs or test new features for operations-related tools.
Escalate issues to case teams, the Lead/Manager, or other team members as necessary.
Support team operations through training activities, reporting, and documentation.
Perform other litigation support tasks as necessary.
At Level 1, perform routine tasks under close supervision, follow established procedures, and escalate complex issues.
At Level 2, perform a variety of tasks with moderate supervision, make decisions within defined parameters, troubleshoot issues, and possibly guide Level 1 staff.
At Level 3, perform complex tasks independently, serve as a subject matter expert, lead projects, train staff, and potentially supervise team members.