EDI Vendor Relationship Manager

QVC•West Chester, OH

10d•Hybrid

About The Position

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, and our four Cornerstone brands. The Cornerstone brands deliver inspirations that help customers enjoy, enhance and celebrate life. Cornerstone comprises four interactive, aspirational home and apparel lifestyle brands: Ballard Designs®, Frontgate®, Grandin Road® and Garnet Hill®. Your Opportunity, Your Team The Electronic Data Interchange (EDI) Vendor Relationship Manager supports Cornerstone Brands (Ballard Designs, Frontgate, Grandin Road, Garnet Hill), and manages the SPS Commerce platform and vendor relationships while overseeing end-to-end Procure-to-Pay and Order-to-Cash processes within Microsoft Dynamics 365, ensuring seamless EDI integration, vendor compliance, and optimized workflows across the organization. You will report to the Chief Operating Officer. Where You'll Work This role is hybrid and will require you to be onsite at our West Chester, OH office several days per month. Relocation assistance is not available for this role.

Requirements

Bachelor's degree in Business, Supply Chain, Finance, or a related field.
3+ years of experience managing vendor relationships and supply chain processes in a B2C environment.
2+ years of hands-on experience with Microsoft Dynamics 365 Finance and Operations, specifically in P2P and O2C modules.
Proven experience with SPS Commerce or similar EDI platforms, including setup, integration, and troubleshooting.
Experience with supply chain operations, including procurement, vendor management, and order fulfillment.
Proficient in data analysis and reporting tools (e.g., Power BI, Excel).
Familiarity with process automation tools and ERP integrations.

Responsibilities

Be the primary point of contact for SPS Commerce, managing the relationship to ensure alignment with business goals.
Oversee integration, configuration, and optimization of the SPS Commerce platform for EDI transactions, ensuring accurate data flow between the company and vendors.
Troubleshoot and resolve issues related to SPS Commerce tools, including order processing, invoicing, and shipment notifications.
Build strong relationships with vendors, ensuring compliance with contracts, SLAs, and performance metrics.
Negotiate vendor terms, resolve disputes, and coordinate onboarding of new vendors into the SPS Commerce ecosystem.
Monitor vendor performance, including delivery timelines, quality, and pricing, to ensure alignment with company standards.
Manage the end-to-end Procure-to-Pay (P2P) process in Microsoft Dynamics 365 Finance and Operations, including requisition, purchase order creation, goods receipt, invoice processing, and payment.
Improve P2P workflows to reduce cycle times, improve cost efficiency, and enhance vendor payment accuracy.
Oversee the Order-to-Cash (O2C) process for direct delivery orders in Dynamics 365, including order creation, fulfillment, invoicing, and payment collection.
Ensure seamless integration of direct delivery processes with SPS Commerce for real-time order tracking and customer updates.
Monitor and improve O2C performance metrics, such as order accuracy, fulfillment speed, and cash collection efficiency.
Configure and maintain Dynamics 365 Finance and Operations modules related to P2P and O2C processes, ensuring alignment with business needs.
Identify opportunities to automate, streamline, and train internal teams on processes using Dynamics 365 and SPS Commerce tools.
Create reports and dashboards to track KPIs, such as vendor performance, process cycle times, and cost savings.