Senior Vendor Relationship Manager

900Work, LLC

6d•Onsite

About The Position

The overall responsibilities of the Senior Manager of Vendor Relations are to develop strategic relationships with repossession vendors and create mutually beneficial opportunities; and develop best-in-class vendor support strategies, while maintaining or improving quality, performance, and risk mitigation. Travel to vendor locations to coach, train, and review performance metrics, ensuring compliance with company standards, improving operational efficiency, and strengthening overall vendor performance.

Requirements

Bachelor’s degree or equivalent related work experience
5+ years of vendor management experience preferred
Detail oriented, efficient and accurate data typing and research
Strong functional understanding of the collateral recovery industry
Thorough understanding of Microsoft Office, Word, Excel, PowerPoint and Outlook
Experience preferred within agent reporting networks (i.e. RDN< MBSI)
Ethical conduct
Leadership
Performance management
Strong communication and negotiation skills
Organizational skills
Time management
Self-motivated / self-directed

Responsibilities

Conduct on-site vendor visits for coaching, training, and performance evaluations while monitoring performance, compliance standards, and operational effectiveness.
Participate in industry conferences and state association meetings to maintain regulatory awareness and strengthen industry relationships
Assess vendor network coverage and performance needs, and actively source, evaluate, and implement replacement agents to strengthen operational effectiveness.
Partner with internal Vendor Management teams to strategize vendor performance initiatives, strengthen compliance efforts, and improve overall operational efficiency.
Analyze client metrics and vendor performance to identify improvement opportunities and implement strategic adjustments across the vendor network.
Ensure each vendor is adhering to our Service Level Agreement (SLA)
Abide by all local, state and federal repossession laws.
Maintain performance scorecards to determine network performance, potential areas of improvement and to identify regions that may require repossession vendor adjustments.
Manage a highly performing work team which includes leading the day-to-day activities, setting clear objectives, managing performance, developing employees and recruiting new team members.