Manager, EDI

LBMX • London, ON

2d • Hybrid

About The Position

LBMX is a dynamic and growing SaaS company with an international perspective, proudly based in London, Ontario. As we continue our strong growth trajectory, we’re looking for talented, driven, and collaborative individuals to join us and help shape what’s next. Recognized as one of Canada’s Top 100 Employers, LBMX combines strong performance with a people-first culture. We believe in building meaningful careers, supporting work-life balance, and creating an environment where your contributions are valued and your growth is encouraged. At LBMX, you’ll have the opportunity to grow, contribute meaningfully, and be part of a team building something exceptional.

We’re looking for a Manager to lead our growing EDI team. In this role, you’ll directly manage our diverse team of EDI staff. You’ll be responsible for our customer throughput: ensuring projects are assigned and completed according to our best practices while measuring staff performance against benchmarks. You’ll also drive the team’s success by developing training programs, proving mentorship, completing evaluations, and designing process improvements. Successful candidates must thrive in an independent work environment and be dedicated to delivering an exceptional customer experience. Additionally, candidates with prior experience with EDI and/or exposure to ERP systems will be highly regarded.

Requirements

• 5+ years of Salesforce reporting experience
• Exceptional organization and follow-up skills; you naturally own tasks and drive them to completion.
• Strong communication and relationship-building skills; you’re a “people person” with a positive attitude and a passion for helping others achieve their best
• Understanding of purchasing documents (Orders, invoices, ship notices, etc.)
• Ability to juggle multiple priorities while maintaining attention to detail. Effective problem-solving and problem-prevention skills.
• Comfort working with cross-functional teams (operations, technical, and sales staff).
• Competent and comfortable in the use of computers, including standard business software such as Excel, Outlook, Teams, and Word.
• Technical fluency in English (speaking, reading, and writing).

Nice To Haves

• Familiarity with EDI standards (X12, EDIFACT) and data transport protocols (SFTP, AS2, VAN, etc.)
• Exposure to various Accounting/ERP/POS systems such as Infor SXe, Epicor Eclipse, SAP, etc.
• Knowledge of and experience using JIRA, Monday.com, and Zendesk

Responsibilities

• Manage approximately 20 direct reports (training, evaluating, 1:1 coaching)
• Manage our customer project pipeline (assignments, schedules, escalations, cancellations) to ensure throughput meets targets
• Track staff KPIs and report to leadership team
• Assist in delivering process improvements
• Ensure customer escalations are managed per best practices
• Have a “pulse” on the department to quickly assess and redeploy resources as needed
• Develop training and improvement programs
• Represent the voice of EDI staff in internal meetings and problem-solving discussions

Benefits

• Competitive compensation and a comprehensive benefit package, including a health spending account and employee assistance program
• Three weeks’ vacation and five personal days to start, plus additional paid LBMX holidays throughout the year
• Company matched GRSP contributions
• Flexible summer hours and a strong commitment to work-life balance
• Education subsidies to support your professional growth
• Maternity, Parental, and Compassionate Care Leave top-up program
• $500 new hire home office allowance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree