EDI & Integrations Specialist

Shamrock•Overland Park, KS

About The Position

Shamrock is seeking an EDI & Integrations Specialist to own and support EDI data flows between the McLeod TMS platform and Ryan Transportation’s trading partners. The role leads partner implementations, troubleshoots production issues, coordinates with internal teams and external vendors, and helps ensure reliable transaction processing. The specialist serves as a subject-matter expert in EDI technology and integrations, supports EDI and API-based integrations, monitors production transactions, and works with customers and operational teams to improve EDI compliance and performance.

Requirements

Strong proficiency in at least two of the following areas, with training provided to develop the third: EDI and file transfer principles; McLeod Loadmaster database schema; or writing and troubleshooting intermediate to advanced SQL queries for analysis, validation, and troubleshooting.
Experience supporting transportation, 3PL, freight brokerage, carrier, or logistics operations.
Experience working with Windows operating systems.
Outstanding customer service skills.
Ability to work on several implementations concurrently.
Ability to read and comprehend technical manuals.
Ability to communicate technical information clearly to customers, verbally and in writing.
Ability to document data flow diagrams.
Strong attention to detail and ability to follow through promptly.

Nice To Haves

Experience with PowerShell, Python, or other scripting languages.
Familiarity with automation schedulers and principles.
Working knowledge of McLeod FlowLogix software.

Responsibilities

Serve as the subject-matter expert for EDI technology and integrations.
Perform EDI implementations using the McLeod EDI Editor software module.
Coordinate and test implementations with trading partners and third-party vendors.
Research and troubleshoot EDI integration issues, escalating to McLeod EDI Support as needed.
Coordinate overflow EDI implementations with third parties.
Work with internal customers to understand implementation priorities.
Obtain customer specifications and requirements for delivery of EDI transaction sets.
Support and troubleshoot EDI and API-based integrations between McLeod, customers, vendors, and third-party platforms.
Monitor production EDI transactions and proactively identify issues affecting business operations.
Review and document functional requirements.
Provide prompt, concise communication and follow up on pending issues.
Partner with brokerage and operations teams to review customer EDI scorecard performance, identify compliance gaps, and recommend mapping, workflow, and template changes to improve customer ratings and meet contractual communication requirements.