Integrations Implementation Specialist

AxisCare • Waco, TX

1d • Remote

About The Position

The Integrations Implementation Specialist is a hands-on, customer-facing member of the Add-On Implementation team within Customer Onboarding. The Specialist owns assigned add-on, integration, and select upsell implementations from kickoff through go-live, serving both net-new customers who join Onboarding at defined milestones and existing customers after Account Management closes the sale. Working under the Implementation Team Lead, the Specialist manages a portfolio of projects and coordinates with Account Management, Onboarding, Customer Success, Support, Product, Engineering, and third-party partners to provide a smooth, consistent implementation experience.

The position is remote and full-time. It involves managing multiple customer implementations at once, collaborating across time zones, and using a desktop computer and peripherals, phone, Zoom, and email to perform job functions.

Requirements

• Clear, professional written and verbal communication that adapts to customer and internal audiences.
• A calm, organized, solution-oriented approach to challenging situations.
• Strong collaboration skills, including sharing knowledge, accepting feedback, and knowing when to escalate.
• Ability to manage multiple implementations and competing deadlines while flagging dependencies and risks early.
• Ability to learn systems, integrations, and technical workflows quickly, with strong troubleshooting and analytical skills.
• Comfort using CRM, support, and project-management tools.
• Customer-focused approach with strong ownership and follow-through from kickoff to adoption.

Nice To Haves

• Bachelor’s or Associate degree, or equivalent training.
• One or more years of implementation, onboarding, integration, customer support, or customer success experience, ideally with software or third-party platforms.
• Experience in home care, healthcare, or SaaS.

Responsibilities

• Own assigned add-on, integration, and upsell implementations from kickoff through go-live.
• Validate requirements, complete configuration and testing, and establish clear milestones, timelines, and go-live criteria with customers.
• Lead kickoff meetings and keep customers and partners informed throughout each project.
• Coordinate with third-party partners on setup, credentials, data mapping, and integration testing.
• Deliver training and enablement on relevant features.
• Troubleshoot issues, route them to the appropriate team, and escalate risks and product gaps to the Implementation Team Lead.
• Confirm go-live readiness and hand off implementations to Onboarding, Customer Success Managers, or Support.
• Keep project records accurate and follow team playbooks, checklists, and standard operating procedures.
• Contribute to documentation, training materials, and process improvements, and share customer and partner feedback with internal teams.

Benefits

• Medical insurance premiums covered in full for the employee, including medical, dental, and vision.
• 401(k) with competitive company matching.
• Personal time off, sick leave, and holidays.
• Company-provided laptop and other needed computer equipment.
• Competitive salary and comprehensive benefits package.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed