EDI Support Specialist

KETTLE CUISINE LLC•Lynn, MA

1d•$25 - $30•Onsite

About The Position

Kettle Cuisine is seeking a motivated, detail-oriented EDI Support Specialist to support the day-to-day operation, monitoring, and continuous improvement of its Electronic Data Interchange environment. Working alongside the EDI Specialist, the role supports the SPS Commerce platform, ROSS ERP integrations, and trading partner connections. It also includes helping develop and deploy AI-assisted tools and automations to streamline EDI workflows, exception resolution, and data processing. The role is part of a small, collaborative team and involves daily interaction with Customer Service, Shipping, and Finance. The EDI Support Specialist will be mentored by the EDI Specialist and work closely with the Director of Information Technology. Kettle Cuisine is investing in AI-assisted workflows and expects the role to grow alongside those capabilities.

Requirements

Associate's or Bachelor's degree in Information Technology, Business, Computer Science, or a related field, or an equivalent combination of education and relevant experience.
0–2 years of experience in IT support, data analysis, EDI, or a related field.
Basic understanding of EDI data formats, including X12 segments, XML, CSV, and flat files.
Familiarity with FTP/SFTP file transfer concepts.
Strong analytical and problem-solving skills, including the ability to read raw EDI data files to identify errors.
Excellent written and verbal communication skills for cross-departmental coordination.
High attention to detail and organizational discipline.
Genuine curiosity about AI and automation, with willingness to learn and experiment with new tools.

Nice To Haves

Exposure to EDI standards such as X12 and ANSI and common document types such as 850, 855, 810, 940, and 944.
Hands-on experience with AI tools, prompt engineering, Python scripting, or workflow automation.
Familiarity with ERP environments; ROSS experience is a plus.

Responsibilities

Monitor daily EDI transaction queues for 850, 855, 940, 944, and 810 documents, and resolve processing exceptions in ROSS ERP under the guidance of the EDI Specialist and Customer Relationship Manager.
Assist with configuring and maintaining EDI connections and document types within SPS Commerce.
Support EDICOPY.BAT and AutoFTP file synchronization processes between production servers and promptly escalate persistent failures.
Perform testing and validation for new trading partner onboarding and document type additions.
Respond to inquiries from Customer Service, Shipping, and Finance about EDI order discrepancies, routing issues, and document exceptions.
Maintain EDI procedures, configurations, error codes, and troubleshooting documentation in the IT Knowledge Base.
Communicate with trading partners and third-party vendors to coordinate testing, issue resolution, and onboarding tasks.
Track open items and follow up with external EDI teams on pending setups or corrections.
Help build and maintain AI-assisted tools for automating repetitive EDI tasks, including exception triage, error categorization, and order discrepancy detection.
Collaborate with the EDI Specialist and IT Director to identify automation opportunities in the ROSS EDI workflow.
Develop and refine AI prompt workflows and scripts using Python or Power Automate to reduce manual intervention in daily EDI processing.
Support testing and iteration of AI-generated automations before production deployment.
Document AI tool configurations, training inputs, and usage guides for team adoption.